CITU catalog › Results of search for '(su:"Customer services.")'

		Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell. by Stewart, Thomas A, 1948- [author] \| O'Connell, Patricia (Business writer) [author]. Edition: First edition.Language: English Publisher: New York, NY : HarperBusiness, an imprint of HarperCollins Publishers, [2016]Copyright date: c2016Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 St498 2016] (1). Place hold
		Service management and marketing : managing the service profit logic / Christian Grönroos. by Grönroos, Christian, 1947-. Edition: Fourth edition.Language: English Publisher: Chichester, West Sussex, UK : Wiley, [2015]Copyright date: c2015Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.8 G898 2015] (1). Place hold
		The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell. by Cockerell, Lee. Edition: First edition.Language: English Publisher: New York : Crown Business, [2013]Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C645 2013] (1). Place hold
		The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition / Vivek Ranadivé. by Ranadivé, Vivek [author]. Language: English Publisher: New York : McGraw-Hill, [2006]Copyright date: c2006Online access: Table of contents only \| Contributor biographical information \| Publisher description Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.703 R15 2006] (1). Place hold
		Trends in e-business, e-services, and e-commerce : impact of technology on goods, services, and business transactions / [edited by] In Lee, Western Illinois University, USA. by Lee, In, 1958- [editor of compilation.]. Publisher: Hershey : Business Science Reference, [2014]Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.872 T722 2014] (1). Place hold
		Delivering customer service : how to win a competitive edge through managing customer relationships successfully / Shelia Payne. by Payne, Shelia [author]. Edition: Deluxe editionPublisher: Wanchai, Hongkong : Grolier International Inc., c1996Manufacturer: 2003Availability: Items available for loan: COLLEGE LIBRARY [Call number: 650.03 G895 2003] (1). Place hold
		Dealing with your bank : how to assert yourself as a paying customer / Brian Cain by Cain, Brian [author]. Edition: Deluxe editionPublisher: Wanchai, Hongkong : Grolier International Inc., c1997Manufacturer: 2003Availability: Items available for loan: COLLEGE LIBRARY [Call number: 650.03 G895 2003 ] (1). Place hold
		The call centre training handbook : a complete guide to learning & development in contact centres / John P. Wilson. by Wilson, John P. (John Peter), 1955 August 11-. Publisher: London ; Philadelphia : Kogan Page, 2009Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.31245 W694 2008] (1). Place hold
		Customer services : Intermediate Language: English Publisher: UAE 3G Elearning 2016Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C969 2016] (1). Place hold
		Customer care and interpersonal skills Publisher: UAE 3G Elearning 2015Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C969 2015] (1). Place hold
		Customer service management Publisher: UAE 3G Elearning 2014Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C969 2014] (1). Place hold
		Enhancing quality customer service for micro, small and medium enterprises / Virgel C. Binghay. by Binghay, Virgel C [author]. Publisher: Antipolo City : VCB Research & Publications , c2007Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 B51 2007] (1). Place hold
		English proficiency for the call center agent : level 1 / Villy Ath Buenaventura, Ianthe C. De Leon, Luis C. Buenaventura. by Buenaventura, Villy Ath [author] \| De Leon , Ianthe C [author] \| Buenaventura , Luis C [author]. Publisher: Quezon City : Great Books Publishing , c2006Availability: Items available for loan: COLLEGE LIBRARY [Call number: 421.5 B862 2006] (1). Place hold
		NRAEF Managefirst Nutrition: competency guide/national restaurant association educational foundation / Publisher: Upper Sanddle River, N.J. Pearson/Prentice Hall 2007Availability: Items available for loan: COLLEGE LIBRARY [Call number: 613.2 N213 2007] (1). Place hold
		Magnetic service : the secrets of creating passionately devoted customers / Chip R. Bell and Bilijack R. Bell. by Bell, Chip R [author] \| Bell, Bilijack R, 1972-. Language: English Publisher: San Francisco, CA : Berrett-Koehler Publishers, 2006Online access: Publisher description \| Contributor biographical information Availability: Items available for loan: GRADUATE LIBRARY [Call number: 658.812 B413 2006] (1). Place hold
		Customer services : intermediate. Publisher: UAE : 3G Elearning, 2016Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C969 2016] (1). Place hold
		The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael [author] \| Wiersema, Frederik D. (Frederik Derk). Publisher: Reading, Mass. : Addison-Wesley Pub. Co., c1995Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.8 T71 1995] (1). Place hold
		Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss. by Goldman, Steven L, 1941- [author] \| Nagel, Roger N, 1943- \| Preiss, Kenneth. Publisher: New York : Van Nostrand Reinhold, c1995Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.8 G569 1995] (1). Place hold
		English proficiency for the call center agent : level 1 / Villy Ath Buenaventura, Ianthe C. De Leon, Luis C. Buenaventura. by Buenaventura, Villy Ath [author.] \| De Leon , Ianthe C [author.] \| Buenaventura , Luis C [author.]. Publisher: Quezon City : Great Books Publishing , c2006Availability: Items available for reference: COLLEGE LIBRARY [Call number: 421.5 B862 2006] (1).
		Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K [author]. Edition: Sixth editionPublisher: Boston : Pearson, c2013Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 H24 2013] (1). Place hold

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