Customer service excellence : a concise guide for librarians / Darlene E. Weingand.
By: Weingand, Darlene E [author]
Language: English Publisher: Chicago : American Library Association, 1997Description: xii, 136 pages : illustrations ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0838906893; 9780838906897Subject(s): Public services (Libraries) -- United StatesDDC classification: 025.5 LOC classification: Z711 | .W434 1997| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 025.5 (Browse shelf) | Available | CL-29798 |
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| 025.32 M629 1997 Descriptive cataloging for the AACR2R and the integrated MARC format : a how-to-do-it workbook / | 025.4 Se17 2004 Sears list of subject headings / | 025.49 T343 2001 Thesaurus of ERIC descriptors / | 025.5 Customer service excellence : a concise guide for librarians / | 025.50285 W874 2007 What every librarian should know about electronic privacy / | 025.52 K159 1982 Introduction to reference work / | 025.52 K167 2006 Library information services and systems / |
Includes bibliographical references (p. 125-129) and index.
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