Customer service excellence : a concise guide for librarians / Darlene E. Weingand.

By: Weingand, Darlene E [author]
Language: English Publisher: Chicago : American Library Association, 1997Description: xii, 136 pages : illustrations ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0838906893; 9780838906897Subject(s): Public services (Libraries) -- United StatesDDC classification: 025.5 LOC classification: Z711 | .W434 1997
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
SUBJECT REFERENCE 		025.5 (Browse shelf) Available CL-29798
Total holds: 0

Includes bibliographical references (p. 125-129) and index.

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