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Weingand, Darlene E.

Customer service excellence : a concise guide for librarians / Darlene E. Weingand. - xii, 136 pages : illustrations ; 23 cm.

Includes bibliographical references (p. 125-129) and index.

ISBN: 0838906893 9780838906897

LCCN: 96043394

Subjects--Topical Terms:
Public services (Libraries)--United States.

LC Class. No.: Z711 / .W434 1997

Dewey Class. No.: 025.5