Your search returned 2 results.

Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.

by Smith, Kitty, 1945- [author].

Language: English Publisher: New York : Neal-Schuman Publishers, 1993 [c1994]Availability: Items available for loan: COLLEGE LIBRARY [Call number: 025.5 Sm61 1994] (2).

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Customer service excellence : a concise guide for librarians / Darlene E. Weingand.

by Weingand, Darlene E [author].

Language: English Publisher: Chicago : American Library Association, 1997Availability: Items available for loan: COLLEGE LIBRARY [Call number: 025.5] (1).

Place hold