Your search returned 35 results.

The customer excellence enterprise : a playbook for creating customers for life / Wayne Simmons, Tom DeWitt.

by Simmons, Wayne (Customer experience expert) [author.] | DeWitt, Tom (Director) [author.].

Language: English Publisher: Hoboken : John Wiley & Sons, Inc., 2024Online access: Full text is available at Wiley Online Library. Click here to view. Availability: Items available for loan: COLLEGE LIBRARY (1).

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E-commerce growth strategy : a brand-driven approach to attract shoppers, build community and retain customers / Kunle Campbell.

by Campbell, Kunle [author.].

Language: English Publisher: London : Kogan Page, 2023Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.872 C1529 2023] (1).

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Services marketing and customer relationship management / Dinesh Kumar

by Kumar, Dinesh [author].

Language: English Publisher: Burlington, ON ; Toronto Academic Press, 2024Copyright date: ©2024Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 K9602 2024] (1).

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Customer service training 101 : quick and easy techniques that get great results / Renee Evenson.

by Evenson, Renee, 1951- [author.].

Edition: Third edition.Language: English Publisher: New York; American Management Association: ]2018]Copyright date: ©2018Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.31245 Ev23 2018] (1).

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Voice marketing : harnessing the power of conversational AI to drive customer engagement / Laurence Minsky, Susan Westwater, Scot Westwater, Colleen Fahey.

by Minsky, Laurence [author.] | Westwater, Susan [author.] | Westwater, Scot [author.] | Fahey, Colleen [author.].

Language: English Publisher: Lanham : Rowman & Littlefield, [2024]Copyright date: ©2024Availability: Items available for loan: GRADUATE LIBRARY [Call number: 658.8 M667 2024] (1).

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Forging the productivity partnership / William Sandy.

by Sandy, William [author].

Publisher: New York : McGraw-Hill Pub. Co., c1990Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.406 Sa57 1990] (2).

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Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong.

by Hagel, John [author] | Armstrong, Arthur.

Publisher: Boston : Harvard Business School Press, c1997Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.800285 H12 1997] (1).

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Strategic customer management : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow.

by Payne, Adrian [author] | Frow, Pennie [author].

Language: English Publisher: Cambridge: Cambridge University Press, c2013Online access: Full text available at Cambridge Online Library Click here to view Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 P2931 2013] (1).

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Fundamentals of selling : customers for life through service Charles M. Futrell

by Futrell, Charles.

Edition: Eleventh editionPublisher: Boston McGraw-Hill 2009Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.85 F989 2009] (1).

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Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.

by Smith, Kitty, 1945- [author].

Language: English Publisher: New York : Neal-Schuman Publishers, 1993 [c1994]Availability: Items available for loan: COLLEGE LIBRARY [Call number: 025.5 Sm61 1994] (2).

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The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell.

by Cockerell, Lee.

Edition: First edition.Language: English Publisher: New York : Crown Business, [2013]Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C645 2013] (1).

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Hug your customers : still the proven way to personalize sales and achieve astounding results / Jack Mitchell.

by Mitchell, Jack.

Edition: Revised edition.Language: English Publisher: New York : Hachette, 2015Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 M6941 2015] (1).

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The new age of innovation : driving cocreated value through global networks / by C.K. Prahalad and M.S. Krishnan.

by Prahalad, C. K [author.] | Krishnan, M. S. (Mayuram S.) [author.].

Language: English Publisher: New York : McGraw-Hill, [2018]Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.4012 P8844 2018] (1).

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Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell.

by Stewart, Thomas A, 1948- [author] | O'Connell, Patricia (Business writer) [author].

Edition: First edition.Language: English Publisher: New York, NY : HarperBusiness, an imprint of HarperCollins Publishers, [2016]Copyright date: c2016Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 St498 2016] (1).

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Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people / by Joseph Michelli.

by Michelli, Joseph A, 1960-.

Language: English Publisher: New York : McGraw-Hill Education, [2014]Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.4092 M5826 2014] (1).

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Customer relationship management / edited by Bertram Smith

by Smith, Bertram [editor.].

Language: English Publisher: New York : Larsen & Keller, [2018]Copyright date: c2018Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C969 2018] (1).

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Customer services : intermediate.

Publisher: UAE : 3G Elearning, 2016Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C969 2016] (1).

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Effective CRM using predictive analytics / Antonios Chorianopoulos.

by Chorianopoulos, Antonios.

Language: English Publisher: Chichester, West Sussex : Wiley, 2016Availability: No items available In transit (1).

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Customer services : Intermediate

Language: English Publisher: UAE  3G Elearning 2016Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.812 C969 2016] (1).

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Inbound marketing : attract, engage, and delight customers online / Brian Halligan, Dharmesh Shah.

by Halligan, Brian, 1967- | Shah, Dharmesh, 1967-.

Edition: Revised and updated second edition.Language: English Publisher: Hoboken, New Jersey : Wiley, [2014]Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.872 H156 2014] (1).

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