The leader's guide to managing risk : a proven method to build resilience and reliability / K. Scott Griffith.

Includes bibliographical references (pages 253-267) and index.

Cover
Title Page
Copyright
Contents
Introduction: Blind Spots
Hiding in Plain Sight
A Better Way
Prologue: Flight 191
Rocked by the Invisible
The Report
The System
The Human Component
The Weather
A Pattern in the Chaos
1: A Better Business Model
A Road Less Traveled
Words to Live by . . . Or Not
Apples to Oranges
Beyond Quality Management
Introduction to Reliability
A Hidden Science
Murphy’s Myth
Risk Is Proportional and Personal
The Sequence of Reliability®
2: Seeing and Understanding Risk
The Iceberg Model
Seeing and Understanding Risk
A Scorpion Story
Ulcers
Influenza
A Predictable Pandemic: COVID-19
Antimicrobial Resistance
The Foods We Eat
Driving Apps and Autonomous Vehicles
Brain Injuries
A Service Animal Story
3: System Reliability
What System Reliability Means
System Factors
A Checklist Story
An Everyday Example
System Design
Barriers
Redundancies
Recoveries
A Hospital Story
4: Human Reliability
The Fallible Human
A Drunk Driver
A Medical Mistake
What Human Reliability Means
The Sequence of Human Factors
Hidden Patterns
Two Modes of Thinking
Human Errors
Managing Human Errors
Why Won’t Humans Just Follow Rules?
At-Risk Choices
Steve Irwin
Managing At-Risk Choices
Sequenced Solutions
When No One’s Watching
The Model Penal Code
Beyond Reckless Choices
Justice and Reliability
Human Reliability Summary
A Spaghetti Story
5: Organizational Reliability
What Organizational Reliability Means
Organizational Factors
Multiple Values
Leadership
Culture
Beware the Biases
Justice with a Purpose
The NASA Space Shuttle Stories
6: Predictive Reliability
What Predictive Reliability Means
Simple Models
Predictive Risk Modeling and Analysis
A Train Accident Story Revisited
Uncovering the Hidden Science
A Big Trucks Story
7: Big Challenges
War
Peace
Climate Instability
Parenting
Surviving a Dangerous World
8: Flipping the Iceberg
After Flight 191
The ASAP Story
Aviation’s Dramatic Improvement
Zero Accidents?
Applying the Scientific Method
Preventing Employee Burnout
Collaborative Just Culture®
Collaborative High Reliability®
Building the Reliability Management System (RMS)
RMS Inclusion Criteria
Initiative Categorization Within Each RMS Attribute Management System
Qualification and Certification
Epilogue
Key Takeaways
About SG Collaborative Solutions
About DNV
Further Reading
Acknowledgments
Endnotes
Index
About the Author

Be prepared for the dangerous and largely unknown risks that threaten your business and learn how to survive and thrive when uncertainty hits. Leaders today must navigate their teams and organizations through unprecedented levels of uncertainty. It feels like every year there is some-game changing technology or catastrophe that gives rise to a "new normal" and sends businesses scrambling for how to rethink themselves to operate under these new conditions. In The Leader's Guide to Managing Risk, K. Scott Griffith, a former airline pilot, socio-technical physicist, and author of the first independently-audited high reliability and just culture model offers practical and proven methods to build processes that will withstand the winds of uncertainty while driving success. By understanding that organizations are people operating within systems, leaders of all kinds will build reliability and resiliency into their culture and set up their business to withstand the next big changes that come their way. Learn a new way of seeing, understanding, and managing risk. Understand how people and systems interact in organizations and how to build processes that increase resilience and performance. Collaborate with all stakeholders, including employees, to help you foresee dangers and achieve sustainable reliability. Implement proven methods from Scott's award-winning model that is being used in some of the most prestigious healthcare, EMS, and transportation companies in the world.Achieve independent validation of success through certification