Making things right at work : increase teamwork, resolve conflict, and build trust / Gary Chapman, Jennifer Thomas, & Paul White.

By: Chapman, Gary D, 1938- [author.]
Contributor(s): Thomas, Jennifer, 1969- [author.] | White, Paul E, 1957- [author.]
Language: English Publisher: Chicago : Northfield Publishing, [2022]Copyright date: ©2022Description: 165 pages : color illustrations ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780802422736; 080242273XSubject(s): Conflict management | Work environment | Trust | Interpersonal relations | Quality of work lifeDDC classification: 303.69
Contents:
Contents Introduction SECTION I: COMMON CAUSES OF CONFLICT AT WORK 1. Why Conflict Happens 2. The Five Languages of Being Offended SECTION II: STRATEGIES FOR AVOIDING UNNECESSARY CONFLICT 3. Where It Starts: Effective Communication 4. The Danger of Making Assumptions 5. The (High) Cost of Indirect Communication SECTION III: CHARACTER AND CONFLICT 6. Truth and Deception 7. Seeing Through Others’ Eyes SECTION IV: MAKING THINGS RIGHT WHEN YOU’VE MESSED UP 8. Apologizing in the Workplace? Really? 9. Best Practices (And Not-So-Good Ones) 10. Why Apologizing Doesn’t Resolve Everything SECTION V: LETTING GO OF PAST HURTS 11. Understanding “Letting Go” SECTION VI: BUILDING AND REBUILDING TRUST IN RELATIONSHIPS 12. Understanding the Nature of Trust 13. How to Rebuild Trust Going Forward Appendix: Apology Cheat Sheet Acknowledgments Notes About the Authors
Summary: Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it! Provided by Vital Source
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SUBJECT REFERENCE 		303.69 C3665 2022 (Browse shelf) Available CITU-CL-54053
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Includes bibliographical references.

Contents
Introduction
SECTION I: COMMON CAUSES OF CONFLICT AT WORK
1. Why Conflict Happens
2. The Five Languages of Being Offended
SECTION II: STRATEGIES FOR AVOIDING UNNECESSARY CONFLICT
3. Where It Starts: Effective Communication
4. The Danger of Making Assumptions
5. The (High) Cost of Indirect Communication
SECTION III: CHARACTER AND CONFLICT
6. Truth and Deception
7. Seeing Through Others’ Eyes
SECTION IV: MAKING THINGS RIGHT WHEN YOU’VE MESSED UP
8. Apologizing in the Workplace? Really?
9. Best Practices (And Not-So-Good Ones)
10. Why Apologizing Doesn’t Resolve Everything
SECTION V: LETTING GO OF PAST HURTS
11. Understanding “Letting Go”
SECTION VI: BUILDING AND REBUILDING TRUST IN RELATIONSHIPS
12. Understanding the Nature of Trust
13. How to Rebuild Trust
Going Forward
Appendix: Apology Cheat Sheet
Acknowledgments
Notes
About the Authors

Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it! Provided by Vital Source

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