| 000 -LEADER |
|---|
| fixed length control field |
03129cam a2200385 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250524085901.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250519b ||||| |||| 00| 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2021044631 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780802422736 |
| Qualifying information |
(paperback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
080242273X |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9780802499448 |
| Qualifying information |
(ebook) |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| Classification number |
303.69 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Preferred name for the person |
Chapman, Gary D., |
| Dates associated with a name |
1938- |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Making things right at work : |
| Remainder of title |
increase teamwork, resolve conflict, and build trust / |
| Statement of responsibility, etc |
Gary Chapman, Jennifer Thomas, & Paul White. |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Chicago : |
| Name of publisher, distributor, etc |
Northfield Publishing, |
| Date of publication, distribution, etc |
[2022] |
| 264 #4 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
©2022 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
165 pages : |
| Other physical details |
color illustrations ; |
| Dimensions |
22 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 505 0# - CONTENTS |
|---|
| Formatted contents note |
Contents<br/>Introduction<br/>SECTION I: COMMON CAUSES OF CONFLICT AT WORK<br/>1. Why Conflict Happens<br/>2. The Five Languages of Being Offended<br/>SECTION II: STRATEGIES FOR AVOIDING UNNECESSARY CONFLICT<br/>3. Where It Starts: Effective Communication<br/>4. The Danger of Making Assumptions<br/>5. The (High) Cost of Indirect Communication<br/>SECTION III: CHARACTER AND CONFLICT<br/>6. Truth and Deception<br/>7. Seeing Through Others’ Eyes<br/>SECTION IV: MAKING THINGS RIGHT WHEN YOU’VE MESSED UP<br/>8. Apologizing in the Workplace? Really?<br/>9. Best Practices (And Not-So-Good Ones)<br/>10. Why Apologizing Doesn’t Resolve Everything<br/>SECTION V: LETTING GO OF PAST HURTS<br/>11. Understanding “Letting Go”<br/>SECTION VI: BUILDING AND REBUILDING TRUST IN RELATIONSHIPS<br/>12. Understanding the Nature of Trust<br/>13. How to Rebuild Trust<br/>Going Forward<br/>Appendix: Apology Cheat Sheet<br/>Acknowledgments<br/>Notes<br/>About the Authors<br/> |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it! |
| Assigning source |
Provided by Vital Source |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Work environment. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Trust. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Quality of work life. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Thomas, Jennifer, |
| Dates associated with a name |
1969- |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
White, Paul E., |
| Dates associated with a name |
1957- |
| Relator term |
author. |
| 942 ## - ADDED ENTRY ELEMENTS |
|---|
| Source of classification or shelving scheme |
|
| Item type |
BOOK |