Organization development : the process of leading organizational change / Donald L. Anderson, University of Denver.

Includes bibliographical references (pages 439-464) and index.

"The world of work has changed dramatically in the last several years. The COVID- 19 pandemic drove many white-collar workers to remote work, increased stress for front line workers in health care settings, and shuttered businesses such as restaurants and theaters. Well-being, work-life integration, and mental health became integral to conversations about the employee experience as family, financial, and health stresses took their toll. COVID accelerated strategic organizational change, as manufacturing companies pivoted to making ventilators and distilleries made hand sanitizer. The murders of George Floyd and too many other victims highlighted overdue discussions about social and racial justice, and many employees and customers demanded that organizations explicitly discuss diversity, equity, and inclusion practices at work. The "Great Resignation" of 2021-2022 demonstrated, in part, how employees were willing to vote with their feet to find jobs with better working conditions that they found more fulfilling, where they could grow and develop and make a contribution, and where they found work that matched their personal values"-- Provided by publisher.