Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James A [author]
Contributor(s): Fitzsimmons, Mona J | Fitzsimmons, James A. Service management for competitive advantage
Publisher: Boston, Mass. : McGraw-Hill/Irwin , c1998Edition: Second editionDescription: xxvi, 613 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volume ISBN: 0070217602 (alk. paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F549 1998
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
SUBJECT REFERENCE 		658 F562 1998 (Browse shelf) Available CL-23920
Total holds: 0

Updated ed. of: Service management for competitive advantage. 1994.

Includes bibliographical references and indexes.

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