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Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - Second edition - xxvi, 613 pages : illustrations ; 24 cm.

Updated ed. of: Service management for competitive advantage. 1994.

Includes bibliographical references and indexes.

ISBN: 0070217602 (alk. paper)

LCCN: 97008293

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .F549 1998

Dewey Class. No.: 658