Developments in the call centre industry : analysis, changes, and challenges / edited by John Burgess and Julia Connell.
Contributor(s): Burgess, John (K. John) | Connell, Julia
Series: Routledge studies in business organizations and networksPublisher: New York, NY ; London : Routledge, Taylor and Francis Group, 2006Description: 1 online resourceContent type: text Media type: computer Carrier type: online resourceISBN: 0203003004; 9780203003008; 9781134248810Subject(s): Call centers | Telecommunication | Call centers | TelecommunicationGenre/Form: Electronic books. DDC classification: 381/.142 LOC classification: HE8788Online resources: Click here to access online| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
EBOOK
|
COLLEGE LIBRARY | COLLEGE LIBRARY LIC Gateway | 381/.142 (Browse shelf) | Available |
Total holds: 0
Includes bibliographical references and index.
Description based on print version record.
There are no comments for this item.