Developments in the call centre industry : analysis, changes, and challenges /
edited by John Burgess and Julia Connell.
- 1 online resource
- Routledge studies in business organizations and networks .
Includes bibliographical references and index.
0203003004 9780203003008 9781134248810
2020691112
Call centers.
Telecommunication.
Call centers.
Telecommunication.
Electronic books.
HE8788
381/.142
Includes bibliographical references and index.
0203003004 9780203003008 9781134248810
2020691112
Call centers.
Telecommunication.
Call centers.
Telecommunication.
Electronic books.
HE8788
381/.142