Normal view MARC view ISBD view

Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - Sixth edition - xvii, 537pages: illustrations; 29 cm. + 1 CD-ROM (4 3/4 in.)



ISBN: 9780073377834 9780077228491

Subjects--Topical Terms:
Service industries -- Management.

Dewey Class. No.: 658