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006 m o d
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008 260209s2024 xx o ||| 0 eng d
020 _a1915080606
020 _a9781915080608
_q(electronic bk.)
035 _a(OCoLC)1410598741
035 9 _a(OCLCCM-CC)1410598741
040 _aEBLCP
_beng
_cEBLCP
_dN$T
_dOCLCO
_dUKAHL
_dVLB
_dCLOUD
_dYDX
_dOCLCQ
_dQGK
_dOCLCL
041 _aeng
049 _aMAIN
050 4 _aHD57.7
082 0 0 _223
_a158.7
100 1 _aReily, Carolyn,
_eauthor.
245 1 0 _aLeading with empathy :
_bsupporting people in a hybrid world /
_cCarolyn Reily ; series editor: Bob Thomson.
264 1 _aSt Albans, 2024
_bCritical Publishing,
_c2024.
300 _a1 online resource
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdacarrier
338 _aonline resource
_bcr
_2rdamedia
490 1 _aBusiness in Mind
500 _aDescription based upon print version of record.
505 0 _aCover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Contents -- Dedication and acknowledgements -- Meet the author and series editor -- Preface -- 1 Setting the scene -- The impact of Covid-19: what do we know? -- Health impact -- Work-related stress -- Covid-19 and its impact on mental health -- Long Covid -- Economic impact -- Fall in employment -- Furlough scheme -- Labour market impact -- Economic inactivity -- Changing careers -- Reflective task -- Case study 1 -- Case study 2 -- Case study 3 -- Conclusion -- References -- 2 What is stress? -- History of stress -- Some definitions -- How do we respond to stress? -- Threat response -- Psychological stressors -- Work-related stress -- Some definitions -- Cost of work-related stress -- Causes of work-related stress -- Impact of stress on teams -- SCARF model -- Reward response -- Threat or reward? -- Mitigating the threat response -- Individual response to stressors -- Reducing stress in the workplace -- Stress risk assessment -- Supporting individuals -- Reflective task -- Case study -- Reflective task -- Conclusion -- References -- 3 Emotional intelligence -- What is it? -- Theories of emotional intelligence -- Emotional intelligence as a set of abilities -- 1. Perceiving emotions -- 2. Facilitating thought through using emotions -- 3. Understanding emotions -- 4. Managing emotions -- Emotional intelligence as a set of traits -- Emotional intelligence as a set of competencies -- Emotional intelligence as a set of beliefs, values and attitudes -- Why is emotional intelligence important in the workplace? -- How can we develop our emotional intelligence? -- Self-awareness -- Reflective task -- Awareness of others -- Reflective task -- Self-management -- Reflective task -- Relationship management -- Reflective task -- How can you increase the emotional intelligence of your team?.
505 8 _aTolerance of differences -- Motivation and commitment -- Handling conflict -- Team climate -- Self-management -- Relationship management -- Openness of communication -- Reflective task -- Case study 1 -- Case study 2 -- Conclusion -- References -- 4 Exploring empathy -- Empathy definitions -- Evolution of empathy -- Neuroscience and empathy -- Mirror neurons -- Multi-dimensional model of empathy -- Empathy in leadership -- Maslow's hierarchy of needs -- Humanistic approach -- Coaching approach -- Listening ladder -- Reflective task -- Questioning -- Reflective task -- Playing back -- Why does empathy matter? -- Developing empathy -- Case study -- Reflective task -- Conclusion -- References -- 5 Hybrid working -- What is hybrid working? -- Flexible location -- Flexible hours -- Benefits -- Avoiding the commute -- Improved well-being through flexibility of hours -- New collaboration through technology -- Better focus -- Diversity and inclusion -- Technology -- Challenges -- Reduced well-being -- Technology -- Reduction in on-the-job learning -- Social isolation -- Domestic abuse -- Different hybrid models -- Factors for consideration -- Reflective task -- Four-day week -- Digital nomads -- Change framework -- Reflective task -- Case study -- Reflective task -- Conclusion -- References -- 6 Leading hybrid teams -- VUCA environment -- Workplace to a state of working -- Models for team working -- Five-factor model -- Five dysfunctions of a team -- Six habits of highly effective teams -- Secrets of great teamwork -- Post pandemic -- Measuring performance -- My work -- My team -- My customer -- Meetings -- Productive meetings -- Reflective task -- Case study -- Reflective task -- Conclusion -- References -- 7 Company culture -- What is company culture? -- Why is culture important? -- Extrinsic and intrinsic motivation -- Shaping company culture.
505 8 _aEmployee life cycle -- Attract -- Reflective task -- Hire -- Onboard -- Reflective task -- Engage -- Perform -- Reflective task -- Develop -- Depart -- Case study -- Reflective task -- Role of the leader -- Conclusion -- References -- 8 Creativity and innovation -- Definitions -- Why are creativity and innovation important? -- Models of creativity and innovation -- Four-stage model -- Creative versus non-creative process -- Innovation process -- Impact of hybrid working on creativity -- Implications for leadership -- Creative environment -- Case study -- Encouraging creativity -- Conclusion -- References -- 9 Life-work integration -- Work-life balance to life-work integration -- Different generations, different opinions -- Case study -- Post pandemic -- Promoting well-being -- Healthy mind platter -- Sleep time -- Play time -- Down time -- Time in -- Connecting time -- Physical time -- Focus time -- Reflective task -- Mindfulness -- Supporting life-work integration -- Reflective task -- Costs and benefits -- Conclusion -- References -- 10 A different kind of leadership -- Management or leadership? -- Models of leadership -- Leading with love -- Compassionate leadership -- Empathy and compassion -- Hard conversations -- Reflective task -- Legacy -- Case study -- Conclusion -- References -- Index.
520 _aThis book helps leaders and managers understand the impact of hybrid working on the well-being of staff and offers practical ideas to reduce work-related stress and create an effective, flexible and motivated workforce.
650 0 _aLeadership.
_0http://id.loc.gov/authorities/subjects/sh85075480
650 0 _aManagement.
_0http://id.loc.gov/authorities/subjects/sh85080336
655 4 _aElectronic books.
700 1 _aThomson, Bob,
_eseries editor.
830 0 _aBusiness in Mind.
856 4 0 _uhttps://research.ebsco.com/linkprocessor/plink?id=882ace3f-c443-33cd-b582-c9da45385cc4
_yFull text is available at EBSCOhost. Click here to view.
942 _2ddc
_cER