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006			m o d
007			cr |||||||||||
008			250213b ||||| |||| 00| 0 eng d
020			_a9781119471493
020			_a9781119473565 _qelectronic book
020			_a111947356X _qelectronic book
020			_a9781119473657 _qelectronic book
020			_a1119473659 _qelectronic book
020			_a9781119473701 _qelectronic book
020			_a1119473705 _qelectronic book
020			_z1119471494 _qhardcover
035			_a(OCoLC)1261767454 _z(OCoLC)1265045225
040			_aDLC _beng _erda _cDLC _dOCLCO _dOCLCF _dDG1 _dYDX _dOCLCO _dYUS
041			_aeng
042			_apcc
050	0	4	_aHV6768 _b.P433 2021
082	0	0	_a364.16/8 _223
100	1		_aPedneault, Stephen, _d1966- _0http://id.loc.gov/authorities/names/n2009027268 _eauthor.
245	1	0	_aManaging client emotions in forensic accounting and fraud investigation / _cStephen Pedneault.
264		1	_aHoboken, New Jersey : _bJohn Wiley & Sons, Inc., _c[2021]
300			_a1 online resource (xiii, 193 pages)
336			_atext _btxt _2rdacontent.
337			_acomputer _bc _2rdamedia.
338			_aonline resource _bcr _2rdacarrier.
490	1		_aWiley corporate F & A.
500			_aIncludes index.
505	0		_aTable of Contents Preface ix Acknowledgements xi About the Author xiii Introduction 1 PART I: WHY ADDRESS CLIENT EMOTIONS? 3 Chapter 1: Encountering Client Emotions 5 Chapter 2: Choose to Address Client Emotions 17 Chapter 3: Complicating Factors 29 PART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49 Chapter 4: Identifying Client Emotions 51 Chapter 5: Identifying Client Emotions 71 Chapter 6: Identifying Client Emotions 87 Chapter 7: Suicide 109 Chapter 8: Stages of Grief and Magical Thinking 123 PART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137 Chapter 9: Preparing for Client Emotions 139 Chapter 10: Managing Client Emotions 157 Chapter 11: Reacting to Client Emotions 169 Chapter 12: Final Thoughts 185
520			_a"In every fraud or forensic accounting engagement, the practitioner will encounter a wide range of client emotions, from rage to denial or depression. The emotions of victims, suspects, witnesses, and others associated with the matter at hand will be challenging at times. Choosing to acknowledge their emotions, and deciding to embrace them versus ignore them, can often make the difference in successfully resolving the matter. Every fraud examiner and forensic accountant should have training in this area. Conducting fraud examinations or forensic accounting engagements without addressing the emotions of all parties involved will hamper progress in resolving the matter being investigated. Seasoned fraud examiner Stephen Pedneault will teach readers how to apply strategies to manage individuals' emotions throughout a fraud engagement, starting with setting the stage by addressing expectations at the initial meeting. Readers will learn how to determine a personal approach and process to identify, address, and manage emotions experienced by those involved in the engagement. It is vastly more beneficial to address, rather than ignore, the emotional side of fraud investigations, yet there is not yet an in-depth book on this topic. By acknowledging the human side of fraud investigations, practitioners will be better prepared for future engagements, with a renewed and unique perspective on managing emotions."-- _cProvided by publisher.
545	0		_aAbout the Author STEPHEN PEDNEAULT is Principal at Forensic Accounting Services, LLC, a public accounting firm specializing in fraud investigations, forensic accounting, employee embezzlement, and litigation support. He is Adjunct Professor of Forensic Accounting at the University of Connecticut School of Business. He is also a sought-after speaker on the subject of fraud investigation and forensic accounting.
650		0	_aForensic accounting _0http://id.loc.gov/authorities/subjects/sh85050536 _xPsychological aspects. _0http://id.loc.gov/authorities/subjects/sh2002011485.
650		0	_aFraud investigation. _0http://id.loc.gov/authorities/subjects/sh85051626.
655		4	_aElectronic books.
830		0	_aWiley corporate F & A series. _0http://id.loc.gov/authorities/names/no2010070257.
856			_uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9781119473701 _yFull text available at Wiley Online Library Click here to view
942			_2ddc _cER