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020 _a9781119851554
020 _a9781119851592
_qelectronic book
020 _a1119851599
_qelectronic book
020 _a9781119851578
_qelectronic book
020 _a1119851572
_qelectronic book
020 _a9781119851561
_qelectronic publication
020 _a1119851564
_qelectronic publication
020 _z9781119851554
_qpaperback
035 _a(OCoLC)1294399998
_z(OCoLC)1294397347
040 _aDLC
_beng
_erda
_cDLC
_dOCLCO
_dOCLCF
_dYDX
041 _aeng
042 _apcc
050 0 4 _aHD69.P75
_bK47 2023
082 0 0 _a658.4/04
_223/eng/20220131
100 1 _aKerzner, Harold,
_0https://id.loc.gov/authorities/names/n79011034
_eauthor.
245 1 0 _aProject management metrics, KPIs, and dashboards :
_ba guide to measuring and monitoring project performance /
_cHarold Kerzner, Ph.D., Sr. Executive Director for Project Management The International Institute for Learning.
250 _aFourth Edition.
264 1 _aHoboken, New Jersey :
_bJohn Wiley & Sons,
_c©2023
300 _a1 online resource (xiii, 434 pages) :
_billustrations (chiefly color)
336 _atext
_btxt
_2rdacontent.
337 _acomputer
_bc
_2rdamedia.
338 _aonline resource
_bcr
_2rdacarrier.
500 _aRevised edition of the author's Project management metrics, KPIs, and dashboards, [2017]
504 _aIncludes bibliographical references and index.
505 0 _aTable of Contents PREFACE ix ABOUT THE COMPANION WEBSITE xiii 1 THE CHANGING LANDSCAPE OF PROJECT MANAGEMENT 1 CHAPTER OVERVIEW 1 1.0 INTRODUCTION 1 1.1 EXECUTIVE VIEW OF PROJECT MANAGEMENT 2 1.2 COMPLEX PROJECTS 5 1.3 GLOBAL PROJECT MANAGEMENT 12 1.4 PROJECT MANAGEMENT METHODOLOGIES AND FRAMEWORKS 14 1.5 THE NEED FOR EFFECTIVE GOVERNANCE 20 1.6 ENGAGEMENT PROJECT MANAGEMENT 20 1.7 CUSTOMER RELATIONS MANAGEMENT 22 1.8 OTHER DEVELOPMENTS IN PROJECT MANAGEMENT 23 1.9 A NEW LOOK AT DEFINING PROJECT SUCCESS 24 1.10 THE GROWTH OF PAPERLESS PROJECT MANAGEMENT 30 1.11 PROJECT MANAGEMENT MATURITY AND METRICS 31 1.12 PROJECT MANAGEMENT BENCHMARKING AND METRICS 35 1.13 CONCLUSIONS 41 2 THE DRIVING FORCES FOR BETTER METRICS 43 CHAPTER OVERVIEW 43 2.0 INTRODUCTION 43 2.1 STAKEHOLDER RELATIONS MANAGEMENT 44 2.2 PROJECT AUDITS AND THE PMO 55 2.3 INTRODUCTION TO SCOPE CREEP 56 2.4 PROJECT HEALTH CHECKS 64 2.5 MANAGING DISTRESSED PROJECTS 69 3 METRICS 83 CHAPTER OVERVIEW 83 3.0 INTRODUCTION 83 3.1 PROJECT MANAGEMENT METRICS: THE EARLY YEARS 84 3.2 PROJECT MANAGEMENT METRICS: CURRENT VIEW 87 3.3 METRICS MANAGEMENT MYTHS 88 3.4 SELLING EXECUTIVES ON A METRICS MANAGEMENT PROGRAM 89 3.5 UNDERSTANDING METRICS 91 3.6 CAUSES FOR LACK OF SUPPORT FOR METRICS MANAGEMENT 95 3.7 USING METRICS IN EMPLOYEE PERFORMANCE REVIEWS 96 3.8 CHARACTERISTICS OF A METRIC 97 3.9 METRIC CATEGORIES AND TYPES 99 3.10 SELECTING THE METRICS 101 3.11 SELECTING A METRIC/KPI OWNER 105 3.12 METRICS AND INFORMATION SYSTEMS 106 3.13 CRITICAL SUCCESS FACTORS 106 3.14 METRICS AND THE PMO 109 3.15 METRICS AND PROJECT OVERSIGHT/GOVERNANCE 112 3.16 METRICS TRAPS 113 3.17 PROMOTING THE METRICS 114 3.18 CHURCHILL DOWNS INCORPORATED’S PROJECT PERFORMANCE MEASUREMENT APPROACHES 114 4 KEY PERFORMANCE INDICATORS 121 CHAPTER OVERVIEW 121 4.0 INTRODUCTION 121 4.1 THE NEED FOR KPIS 122 4.2 USING THE KPIS 126 4.3 THE ANATOMY OF A KPI 128 4.4 KPI CHARACTERISTICS 129 4.5 CATEGORIES OF KPIS 133 4.6 KPI SELECTION 134 4.7 KPI MEASUREMENT 140 4.8 KPI INTERDEPENDENCIES 142 4.9 KPIS AND TRAINING 144 4.10 KPI TARGETS 145 4.11 UNDERSTANDING STRETCH TARGETS 148 4.12 KPI FAILURES 149 4.13 KPIS AND INTELLECTUAL CAPITAL 151 4.14 KPI BAD HABITS 154 4.15 BRIGHTPOINT CONSULTING, INC.--DASHBOARD DESIGN: KEY PERFORMANCE INDICATORS AND METRICS 159 5 VALUE-BASED PROJECT MANAGEMENT METRICS 169 CHAPTER OVERVIEW 169 5.0 INTRODUCTION 169 5.1 VALUE OVER THE YEARS 171 5.2 VALUES AND LEADERSHIP 172 5.3 COMBINING SUCCESS AND VALUE 175 5.4 RECOGNIZING THE NEED FOR VALUE METRICS 178 5.5 THE NEED FOR EFFECTIVE MEASUREMENT TECHNIQUES 181 5.6 CUSTOMER/STAKEHOLDER IMPACT ON VALUE METRICS 187 5.7 CUSTOMER VALUE MANAGEMENT 188 5.8 THE RELATIONSHIP BETWEEN PROJECT MANAGEMENT AND VALUE 193 5.9 BACKGROUND OF METRICS 197 5.10 SELECTING THE RIGHT METRICS 204 5.11 THE FAILURE OF TRADITIONAL METRICS AND KPIS 207 5.12 THE NEED FOR VALUE METRICS 207 5.13 CREATING A VALUE METRIC 208 5.14 PRESENTING THE VALUE METRIC IN A DASHBOARD 215 5.15 INDUSTRY EXAMPLES OF VALUE METRICS 216 5.16 USE OF CRISIS DASHBOARDS FOR OUT-OFRANGE VALUE ATTRIBUTES 222 5.17 ESTABLISHING A METRICS MANAGEMENT PROGRAM 223 5.18 USING VALUE METRICS FOR FORECASTING 225 5.19 METRICS AND JOB DESCRIPTIONS 226 5.20 GRAPHICAL REPRESENTATION OF METRICS 227 5.21 CREATING A PROJECT VALUE BASELINE 239 6 DASHBOARDS 247 CHAPTER OVERVIEW 247 6.0 INTRODUCTION 247 6.1 DOES EVERYONE KNOW WHAT A DASHBOARD REALLY IS? 252 6.2 HOW WE PROCESS DASHBOARD INFORMATION 256 6.3 DASHBOARD CORE ATTRIBUTES 256 6.4 THE MEANING OF INFORMATION 257 6.5 TRAFFIC LIGHT DASHBOARD REPORTING 259 6.6 DASHBOARDS AND SCORECARDS 261 6.7 CREATING A DASHBOARD IS A LOT LIKE ONLINE DATING 264 6.8 BENEFITS OF DASHBOARDS 266 6.9 IS YOUR BI TOOL FLEXIBLE ENOUGH? 267 6.10 FOUR EASY STEPS TO IMPLEMENTING A SUCCESSFUL BUSINESS INTELLIGENCE SOLUTION 270 6.11 RULES FOR DASHBOARDS 275 6.12 THE SEVEN DEADLY SINS OF DASHBOARD DESIGN AND WHY THEY SHOULD BE AVOIDED 275 6.13 BRIGHTPOINT CONSULTING, INC.: DESIGNING EXECUTIVE DASHBOARDS 278 6.14 ALL THAT GLITTERS IS NOT GOLD 287 6.15 USING EMOTICONS 310 6.16 MISLEADING INDICATORS 311 6.17 AGILE AND SCRUM METRICS 313 6.18 DATA WAREHOUSES 333 6.20 TEAMQUEST CORPORATION 340 6.21 A SIMPLE TEMPLATE 360 6.22 SUMMARY OF DASHBOARD DESIGN REQUIREMENTS 360 6.23 DASHBOARD LIMITATIONS 367 6.24 THE DASHBOARD PILOT RUN 370 6.25 EVALUATING DASHBOARD VENDORS 371 6.26 NEW DASHBOARD APPLICATIONS 372 7 DASHBOARD APPLICATIONS 375 CHAPTER OVERVIEW 375 7.0 INTRODUCTION 375 7.1 DASHBOARDS IN ACTION: DUNDAS DATA VISUALIZATION 376 7.2 DASHBOARDS IN ACTION: PIE 376 7.3 PIE OVERVIEW 388 7.4 DASHBOARDS IN ACTION: INTERNATIONAL INSTITUTE FOR LEARNING 403 8 THE PORTFOLIO MANAGEMENT PMO AND METRICS 407 CHAPTER OVERVIEW 407 8.0 INTRODUCTION 407 8.1 CRITICAL QUESTIONS 408 8.2 VALUE CATEGORIES 408 8.3 PORTFOLIO METRICS 410 8.4 MEASUREMENT TECHNIQUES AND METRICS 411 8.5 THE GROWTH OF PORTFOLIO METRICS 413 8.6 METRICS FOR MEASURING INTANGIBLES 415 8.7 THE NEED FOR STRATEGIC METRICS 418 8.8 CRISIS DASHBOARDS 421 INDEX 425
520 _a"For more than 50 years, project management has been in use but perhaps not on a worldwide basis. What differentiated companies in the early years was whether they used project management or not, not how well they used it. Today, almost every company uses project management, and the differentiation is whether they are simply good at project management or whether they truly excel at project management. The difference between using project management and being good at it is relatively small, and most companies can become good at project management in a relatively short time, especially if they have executive-level support. A well-organized project management office (PMO) can also accelerate the maturation process. The difference, however, between being good and excelling at project management is quite large. One of the critical differences is that excellence in project management on a continuous basis requires more metrics than just time and cost. The success of a project cannot be determined just from the time and cost metrics, yet many companies persist in the belief that this is possible. The growth of project management applications to nontraditional projects such as those involving strategic issues, innovation, and long-term business investment opportunities have forced companies to rethink how project management can be better utilized. Companies have come to the realization that they must excel at project management rather than just being good at it. This requires the use of flexible"--
_cProvided by publisher.
545 0 _aAbout the Author Harold Kerzner, PhD (Boynton Beach, FL), is Senior Executive Director for ­Project, Program, and Portfolio Management at the International Institute for Learning, Inc. (IIL). Dr. Kerzner’s profound effect on the project management ­industry inspired IIL to establish the Kerzner ­International Project Manager of the Year Award. IIL donated $1M to the Project Management Institute Educational Foundation (PMIEF) to establish the Dr. Harold Kerzner Scholarship Fund. International Institute for Learning, Inc. (IIL) is a global leader in professional training and comprehensive consulting services in the areas of project, program, and portfolio management, PRINCE2®, ITIL, Business Analysis, Microsoft® Office Project and Project Server, and Lean Six Sigma. IIL is an IIBA-endorsed education provider, a PMI® charter global registered education provider, and a member of PMI’s Silver Alliance Circle and their Corporate Council.
650 0 _aProject management.
_0https://id.loc.gov/authorities/subjects/sh85065919.
650 0 _aProject management
_0https://id.loc.gov/authorities/subjects/sh85065919
_xQuality control.
_0https://id.loc.gov/authorities/subjects/sh00005852.
650 0 _aPerformance standards.
_0https://id.loc.gov/authorities/subjects/sh85099815.
650 0 _aWork measurement.
_0https://id.loc.gov/authorities/subjects/sh85148154.
655 4 _aElectronic books.
856 _uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9781119851592
_yFull text is available at Wiley Online Library Click here to view.
942 _2ddc
_cER