000			01663nab a22001697a 4500
999			_c83915 _d83915
005			20230125135005.0
008			230125b ||||| |||| 00| 0 eng d
100	1		_aYun, Jung Ah (Claire) _eauthor
245	1	4	_aThe moderating effect of female managers on job stress and emotional labor for public employees in gendered organizations: evidence from Korea
264		4	_c2019
520	3		_aGiven its focus on customer satisfaction and quality service, emotional labor (EL) is a prominent topic in public administration. As public employees are engaged more often in EL, it is critical to explore determinants of job stress and management strategies to reduce it. By examining the Korean Working Conditions Survey, this study focused on EL’s effects on employees’ well-being—job stress and job satisfaction—as well as the potential moderating effects of workplace characteristics, such as working with a female manager, work–life balance programs or resources, and participatory management processes. We examined the potential moderating role of female managers engaged in EL in gendered institutions, and found evidence that female managers buffer EL’s negative effects on their employees, even in organizational contexts gendered deeply. This finding implies that EL needs to be considered in the context of organizational culture and environment, particularly when related to gendered, hierarchical, or masculine organizations.
650		0	_aPublic management
700	1		_aLee, Yunsoo _eauthor
700	1		_aMastracci, Sharon _eauthor
773			_tPublic Personnel Management _gvol. 48, no. 4: (December 2019), pages 535-564
942			_2ddc _cART