| 000 | 01467nam a22002417a 4500 | ||
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| 999 |
_c83205 _d83205 |
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| 003 | CITU | ||
| 005 | 20250712113710.0 | ||
| 008 | 221020b ||||| |||| 00| 0 eng d | ||
| 020 | _a9789814633314 | ||
| 041 | _aeng | ||
| 082 | 0 | 0 | _a658.4013 |
| 100 | 1 |
_aEvans, James R. (James Robert) _eauthor |
|
| 245 | 1 | 0 |
_aTotal quality management / _cJames R. Evans, William M. Lindsay |
| 250 | _aNinth edition. | ||
| 264 | 1 |
_aAndover _bCengage Learning _c[2014] |
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| 300 |
_axxi, 697, [60] pages : _billustrations; _c26 cm. |
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| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 505 | 0 | _aBrief Contents. Preface. Part I: Principles of Quality Management. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: Tools and Techniques for Quality Management. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: Beyond Quality: Performance Excellence in Organizations. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes. | |
| 700 | 1 |
_aLindsay, William M. _eauthor |
|
| 942 |
_2ddc _cBK _01 |
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