000			04134nam a22003135i 4500
999			_c48708 _d48708
001			18666743
003			OSt
005			20250422112705.0
008			150619s2016 ohu 000 0 eng
010			_a 2015944524
020			_a9781305662223 (alk. paper)
040			_aDLC _beng _erda _cDLC
041			_aeng.
042			_apcc
100	1		_aEvans, James R. _q(James Robert), _d 1950- _eauthor
245	1	0	_aQuality and performance excellence : _bmanagement, organization, and strategy / _cJames R. Evans.
250			_a8th edition.
263			_a1602
264		1	_aBoston, MA : _bCengage Learning, _c2016.
300			_a xv, 470 pages ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
505			_aPart I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE. 1. Introduction to Quality and Performance Excellence. 2. Frameworks for Quality and Performance Excellence. 3. Tools and Techniques for Quality Design and Control. 4. Tools and Techniques for Quality Improvement. Part II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATIONAL THEORY. 5. Competitive Advantage and Strategic Management for Performance Excellence. 6. Quality in Customer-Supplier Relationships. 7. Designing Organizations for Performance Excellence. Part III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR. 8. Quality Teamwork. 9. Engagement, Empowerment, and Motivation. Part IV: LEADERSHIP AND ORGANIZATIONAL CHANGE. 10. Leadership for Performance Excellence. 11. Performance Excellence and Organizational Change.
520			_aPacked with cutting-edge coverage that includes the latest theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Discussions of the Baldrige criteria are updated to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. FEATURES: Real-world cases illustrating key ideas and themes covered in the chapters offer students hands-on opportunities to sharpen their critical-thinking skills. Extremely flexible, QUALITY AND PERFORMANCE EXCELLENCE, 8e meets the unique needs of you and your students. After chapters 1 and 2, all other chapters can be sequenced in almost any order. Unlike most books on quality, QUALITY AND PERFORMANCE EXCELLENCE, 8e is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership. Part I, Foundations of Quality and Performance Excellence, presents core principles and begins to explain how they relate to familiar management concepts. Part II, Performance Excellence, Strategy, and Organization Theory, introduces the importance of quality and performance excellence from a strategic perspective, the idea of customer-supplier relationships, and the role of organizational design. Part III, Performance Excellence and Organizational Behavior, discusses the themes of teamwork and empowerment as well as relates quality to the topics of groups and motivation. Part IV, Leadership and Organizational Change, deals with practices for making performance excellence a part of today?s modern organizations, focusing on leadership and the journey to performance excellence.
906			_a0 _bibc _corignew _d2 _eepcn _f20 _gy-gencatlg
942			_2ddc _cBK _01