Global management solutions: demystified / Dinesh Seth, Subhash C. Rastogi

By: Seth, Dinesh
Publisher: Australia: Cengage Learning c2009Description: xxvi, 641 pages: illustrations; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9789812654380
Contents:
Foreword -- Preface -- Acknowledgements -- About the authors -- Detailed contents -- ch. 1. Changing business issues and management solutions -- ch. 2. An attempt for a new classification -- ch. 3. Benchmarking -- ch. 4. Business process outsourcing (BPO) -- ch. 5. Business process re-engineering (BPR) -- ch. 6. Customer relationship management (CRM) -- ch. 7. e-Commerce -- ch. 8. Enterprise resource planning (ERP) -- ch. 9. Five S (5S) -- ch. 10. Hoshin kanri -- ch. 11. Just-in-time (JIT) -- ch. 12. Kaizen -- ch. 13. Kanban -- ch. 14. Knowledge management (KM) -- ch. 15. Poka yoke -- ch. 16. Project management (PM) -- ch. 17. Quality circle -- ch. 18. Quality function deployment (QPD) -- ch. 19. Single minute exchange of die (SMED) -- ch. 20. Six sigma -- ch. 21. Supply chain management (SCM) -- ch. 22. Taguchi methods -- ch. 23. Theory of constraints (TOC) -- ch. 24. Total employee involvement (TEI) -- ch. 25. Total productive maintenance (TPM) -- ch. 26. Total quality management (TQM) -- ch. 27. Total waste reduction (TWR) -- ch. 28. Value engineering (VE) -- ch. 29. Visual control (VC) -- ch. 30. Zero defect programme (ZDP) -- ch. 31. Your learning partner -- Appendices -- Glossary -- Index.
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SUBJECT REFERENCE 		658 Se75 2009 (Browse shelf) Available CITU-CL-41703
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Includes index

Foreword --
Preface --
Acknowledgements --
About the authors --
Detailed contents --
ch. 1. Changing business issues and management solutions --
ch. 2. An attempt for a new classification --
ch. 3. Benchmarking --
ch. 4. Business process outsourcing (BPO) --
ch. 5. Business process re-engineering (BPR) --
ch. 6. Customer relationship management (CRM) --
ch. 7. e-Commerce --
ch. 8. Enterprise resource planning (ERP) --
ch. 9. Five S (5S) --
ch. 10. Hoshin kanri --
ch. 11. Just-in-time (JIT) --
ch. 12. Kaizen --
ch. 13. Kanban --
ch. 14. Knowledge management (KM) --
ch. 15. Poka yoke --
ch. 16. Project management (PM) --
ch. 17. Quality circle --
ch. 18. Quality function deployment (QPD) --
ch. 19. Single minute exchange of die (SMED) --
ch. 20. Six sigma --
ch. 21. Supply chain management (SCM) --
ch. 22. Taguchi methods --
ch. 23. Theory of constraints (TOC) --
ch. 24. Total employee involvement (TEI) --
ch. 25. Total productive maintenance (TPM) --
ch. 26. Total quality management (TQM) --
ch. 27. Total waste reduction (TWR) --
ch. 28. Value engineering (VE) --
ch. 29. Visual control (VC) --
ch. 30. Zero defect programme (ZDP) --
ch. 31. Your learning partner --
Appendices --
Glossary --
Index.

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