Managing conflict : a practical guide to resolution in the workplace / David Liddle.

By: Liddle, David (Mediator) [author.]
Publisher: London : New York : KoganPage Ltd, [2017]Edition: 1st EditionDescription: xiii, 301 pages ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780749480882 (alk. paper)Subject(s): Conflict management | Interpersonal conflict -- Prevention | Personnel managementAdditional physical formats: Online version:: Managing conflictDDC classification: 658.4/053 LOC classification: HD42 | .L53 2017
Contents:
Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index.
Tags from this library: No tags from this library for this title. Log in to add tags.
    Average rating: 0.0 (0 votes)
Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK GRADUATE LIBRARY
GRADUATE LIBRARY
SUBJECT REFERENCE 		658.4053 L6194 2017 (Browse shelf) Available CITU-CL-48911
Total holds: 0

Includes bibliographical references and index.

Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index.

There are no comments for this item.

to post a comment.