CITU Search for '(su:"Customer Relations.")'

The customer excellence enterprise : a playbook for creating customers for life /

By Simmons, Wayne | (Customer experience expert),. . 1 online resource (288 pages) 9781394253685 | 9781394253692 | 1394253699 | 9781394308408 | 139430840X | 9781394253708 | 1394253702

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E-commerce growth strategy : a brand-driven approach to attract shoppers, build community and retain customers /

By Campbell, Kunle,. . xiv, 321 pages : 25 cm. 9781398608009 | 9781398607989

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Services marketing and customer relationship management /

By Kumar, Dinesh . . xv, 233 pages : 26 cm. 9781774697320

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Customer service training 101 : quick and easy techniques that get great results /

By Evenson, Renee,. . vii, 228 pages ; , Includes index. 24 cm. 9780814438916 (pbk.)

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Voice marketing : harnessing the power of conversational AI to drive customer engagement /

By Minsky, Laurence,. . viii, 206 pages : 26 cm. 9781538155394 | 9781538155400

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Forging the productivity partnership /

By Sandy, William.. . xv, 224 pages : , Includes index. 23 cm.. 0070546762

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Net gain : expanding markets through virtual communities /

By Hagel, John.. . xv, 235 pages : 24 cm.. 0875847595 (alk. paper)

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Strategic customer management : integrating relationship marketing and CRM /

By Payne, Adrian.. . 1 online resource (xvi, 529 pages) : 9781139057417

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Fundamentals of selling : customers for life through service

. xxxiv, 648 pages : 27 cm.. 9780073381121

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Serving the difficult customer : a how-to-do-it manual for library staff /

By Smith, Kitty,. . x, 166 pages : 28 cm.. 1555701612

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The customer rules : the 39 essential rules for delivering sensational service /

By Cockerell, Lee.. . xiv, 189 pages ; , Includes index. 21cm. 9780770435608 (hc : alk. paper)

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Hug your customers : still the proven way to personalize sales and achieve astounding results /

By Mitchell, Jack.. . xvii, 317 pages ; , "Revised and updated"--Jacket. | Previously published: New York : Hyperion, 2003. 22 cm. 9781401397746

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The new age of innovation : driving cocreated value through global networks /

By Prahalad, C. K.,. . xvi, 278 pages ; , Originally published in 2008. 23 cm.. 9781260031164 (alk. paper)

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Woo, wow, and win : service design, strategy, and the art of customer delight /

By Stewart, Thomas A.. . 315 pages ; 23 cm.. 9780062415691 (hardcover : alk. paper)

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Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people /

By Michelli, Joseph A.,. . xi, 286 pages : 23 cm. 9780071801256 (alk. paper) | 0071801251 (alk. paper)

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Customer relationship management /

. vi, 233 pages : 27 cm. . 9781635498592

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Customer services : intermediate.

. computer discs : 4 3/4 in.. 9789351158073

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Effective CRM using predictive analytics /

By Chorianopoulos, Antonios.. . xiv, 371 pages : 25 cm. 9781119011552 (cloth)

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Customer services : Intermediate

. vi, 309 pages : 30 cm. 9789351158073

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Inbound marketing : attract, engage, and delight customers online /

By Halligan, Brian,. . xx, 198 pages : , Includes index. 24 cm. 9781118896655 (pbk)

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