. xviii, 530 pages , Editors Oliver James, University of Exeter Oliver James, PhD, is professor of political science at the University of Exeter. Recent published research focuses on the politics of public services, citizen-provider relationships, and public sector organisation and reform. He was recently elected to the board of the Public Management Research Association and his experimental research won the Haldane Prize for best article published in the journal Public Administration. At the University of Exeter, he is director of the Master in Public Administration programme and he has acted as a consultant to bodies including the World Bank, the Organisation for Economic Co-operation and Development (OECD), the UK Treasury, the UK National Audit Office and the UK Audit Commission. Sebastian R. Jilke, Rutgers University, New Jersey Sebastian R. Jilke, PhD, is assistant professor in the School of Public Affairs and Administration at Rutgers University, New Jersey, where he co-directs the Center for Experimental and Behavioral Public Administration. He has published articles in journals such as the Journal of Public Administration Research and Theory, the European Journal of Political Research, Public Administration Review, and Regulation and Governance. He is currently co-chairing the European Group for Public Administration (EGPA) Permanent Study Group on 'Behavioral Public Administration'. His interests include citizen-state interactions and equality in service provision, and his recent work examines how citizens and public officials respond to market-type mechanisms in public service delivery. Gregg G. Van Ryzin, Rutgers University, New Jersey Gregg G. Van Ryzin, PhD, is professor in the School of Public Affairs and Administration at Rutgers University, New Jersey, where he directs the PhD program and co-directs the Center for Experimental and Behavioral Public Adminstration. He has interests in both survey research and experimental methods, and conducts empirical studies on a range of topics, including citizen satisfaction with urban services, coproduction, performance measurement, nonprofit organizations, housing and neighborhood issues, and comparative public opinion about government policy and institutions. Van Ryzin is widely published in scholarly journals in public administration, policy analysis, and urban affairs and is author of Research Methods in Practice (with Dahlia K. Remler, 2011, 2nd edition 2014). Contributors Oliver James, Sebastian R. Jilke, Gregg G. Van Ryzin, Huafang Li, Kenneth Meier, Kendall Funk, Peter John, Alice Moseley, Markus Tepe, Christine Prokop, Nicola Belle, Paola Cantarelli, Lotte Andersen, Louise Bro, Anne Bøllingtoft, Jacob Ladenburg, Sanjay Pandey, Sheela Pandey, Donald Moynihan, Poul Nielsen, Alexander Kroll, Asmus Olsen, Stephan Grimmelikhuijsen, Ulrike Weske, Robin Bouwman, Lars Tummers, Norma Riccucci, Simon Andersen, Morten Jakobsen, Søren Serritzlew, Mette Thomsen, Jue Young Mok, Scott Robinson, James Stoutenborough, Arnold Vedlitz, Susumu Shikano, Michael Stoffel, Mirae Kim, Dyana Mason, Richard Walker, M. Jin Lee, Steven Van de Walle 24 cm. 9781107162051 (alk. paper) | 9781316614235 (pbk. : alk. paper)

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