TY  - BOOK
AU  - Weingand,Darlene E.
TI  - Customer service excellence: a concise guide for librarians 
SN  - 0838906893
AV  - Z711 .W434 1997
U1  - 025.5 20
PY  - 1997///
CY  - Chicago
PB  - American Library Association
KW  - Public services (Libraries)
KW  - United States
N1  - Includes bibliographical references (p. 125-129) and index
ER  -