Weingand, Darlene E. <br/><br/>
Customer service excellence :  a concise guide for librarians / 
Darlene E. Weingand. 
 - xii, 136 pages :  illustrations ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 125-129) and index. 
<br/><br/><label>ISBN: </label>0838906893 9780838906897 
<br/><br/><label>LCCN: </label>96043394  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--United States.
<br/><br/><label>LC Class. No.: </label>Z711  / .W434 1997 
<br/><br/><label>Dewey Class. No.: </label>025.5