TY  - BOOK
AU  - Chapman,Gary D.
AU  - Thomas,Jennifer
AU  - White,Paul E.
TI  - Making things right at work: increase teamwork, resolve conflict, and build trust 
SN  - 9780802422736
U1  - 303.69 23
PY  - 2022///]
CY  - Chicago
PB  - Northfield Publishing
KW  - Conflict management
KW  - Work environment
KW  - Trust
KW  - Interpersonal relations
KW  - Quality of work life
N1  - Includes bibliographical references; Contents
Introduction
SECTION I: COMMON CAUSES OF CONFLICT AT WORK
1. Why Conflict Happens
2. The Five Languages of Being Offended
SECTION II: STRATEGIES FOR AVOIDING UNNECESSARY CONFLICT
3. Where It Starts: Effective Communication
4. The Danger of Making Assumptions
5. The (High) Cost of Indirect Communication
SECTION III: CHARACTER AND CONFLICT
6. Truth and Deception
7. Seeing Through Others’ Eyes
SECTION IV: MAKING THINGS RIGHT WHEN YOU’VE MESSED UP
8. Apologizing in the Workplace? Really?
9. Best Practices (And Not-So-Good Ones)
10. Why Apologizing Doesn’t Resolve Everything
SECTION V: LETTING GO OF PAST HURTS
11. Understanding “Letting Go”
SECTION VI: BUILDING AND REBUILDING TRUST IN RELATIONSHIPS
12. Understanding the Nature of Trust
13. How to Rebuild Trust
Going Forward
Appendix: Apology Cheat Sheet
Acknowledgments
Notes
About the Authors

N2  - Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!
ER  -