TY - BOOK AU - Bowersox,Donald J. AU - Closs,David J. AU - Cooper,M.Bixby AU - Bowersox,John C. TI - Supply chain logistics management T2 - The McGraw Hill series in operations and decision sciences SN - 9781266134951 AV - HD38.5 .B697 2024 U1 - 658.7 23/eng/20230227 PY - 2024///] CY - New York, NY PB - McGraw Hill KW - Business logistics N1 - Includes bibliographical references and index; Contents Chapter 1: 21st-Century Supply Chains Part 1 Supply Chain Logistics Management Chapter 1 Introduction The Supply Chain Revolution Why Integration Creates Value Generalized Supply Chain Model and Supply Chain Applications Generalized Supply Chain Model Supply Chain Definitions and Activities Integrative Management and Supply Chain Processes Enterprise Extension Integrated Service Providers Collaboration Supply Chain Value Proposition Effectiveness Efficiency Relevancy Sustainability Value Proposition Conclusion Responsiveness Anticipatory Business Model (Push) Responsive Business Model (Pull) Barriers to Implementing Responsive Systems Supply Chain Challenges Risk Management Complexity Management Globalization Summary Industry Disruptors Consumer Requirements Technology Adoption Conclusion Summary Study Questions Challenge Questions Chapter 2: Supply Chain Information Technology Chapter 2 Introduction Information System Functionality Supply Chain Information System Modules Enterprise Integration and Administration Enterprise Supply Chain Operations Enterprise Planning and Monitoring Communication Technology Consumer Connectivity Uncertainty and Risk Mitigation Blockchain Logistics Operations Modules Summary Study Questions Challenge Questions Chapter 3: Logistics Chapter 3 Introduction The Logistics of Business Is Big and Important The Logistical Value Proposition Service Benefits Cost Minimization Logistics Value Generation The Work of Logistics Order Processing Inventory Transportation Warehousing, Materials Handling, and Packaging Facility Network Design Logistical Operations Inventory Flow Information Flow Logistical Integration Objectives Responsiveness Variance Reduction Inventory Reduction Shipment Consolidation Quality Life Cycle Support Logistical Operating Arrangements Echelon Direct Combined Flexible Structure Supply Chain Synchronization Performance Cycle Structure Performance Cycle Uncertainty Summary Study Questions Challenge Questions Chapter 4: Customer Accommodation Chapter 4 Introduction Customer-Focused Marketing Transactional versus Relationship Marketing Supply Chain Service Outputs Omnichannel Marketing Customer Service Availability Operational Performance Service Reliability The Perfect Order Logistics Service Platforms Customer Satisfaction Customer Expectations A Model of Customer Satisfaction Increasing Customer Expectations Limitations of Customer Satisfaction Customer Success Achieving Customer Success Value-Added Services Developing Customer Accommodation Strategy Framework for Strategic Choice Customer Relationship Management Technology Summary Study Questions Challenge Questions Chapter 5: Integrated Operations Planning Part 2 Supply Chain Operations Chapter 5 Introduction Supply Chain Planning Supply Chain Visibility Simultaneous Resource Consideration Resource Utilization Supply Chain Planning Applications Demand Planning Production Planning Logistics Planning Inventory Management Sales and Operations Planning (S&OP) S&OP Process Making S&OP Work APS System Overview APS System Components Supply Chain Planning Benefits Supply Chain Planning Considerations Integrated Business Planning Supply Chain Planning Summary Collaborative Planning, Forecasting, and Replenishment Forecasting Forecasting Requirements Forecasting Components Forecasting Process Forecasting Techniques Forecasting Accuracy Summary Study Questions Challenge Questions Chapter 6: Procurement and Manufacturing Chapter 6 Introduction The Quality Imperative Dimensions of Product Quality Total Quality Management Procurement Importance Procurement Objectives Continuous Supply Rationalized Inventory Investment Quality Improvement Technology and Innovation Lowest Total Cost of Ownership Procurement Strategy Insourcing versus Outsourcing Alternative Procurement Strategies Procurement Strategy Portfolio Global Sourcing Rationale for Low-Cost-Country Sourcing Challenges for Low-Cost-Country Sourcing Logistical Interfaces with Procurement Just-in-Time Procurement of Logistics Services Performance-Based Logistics7 Manufacturing Manufacturing Processes Job Shop Process Batch Process Line Flow Process Continuous Process Matching Manufacturing Strategy to Market Requirements Manufacturing Strategies Engineer-to-Order Make-to-Order Assemble-to-Order Make-to-Plan Mass Customization Lean Systems Six Sigma Design-for-Logistics Summary Study Questions Challenge Questions Chapter 7: Inventory Part 3 Supply Chain Logistics Operations Chapter 7 Introduction Inventory Functionality and Definitions Inventory Functionality Inventory Definitions Inventory Carrying Cost Capital Taxes Insurance Obsolescence Storage Planning Inventory When to Order How Much to Order Managing Uncertainty Demand Uncertainty Performance Cycle Uncertainty Safety Stock with Combined Uncertainty Estimating Fill Rate Dependent Demand Replenishment Inventory Management Policies Inventory Control Reactive Methods Planning Methods Collaborative Inventory Replenishment Postponement Inventory Management Practices Product/Market Classification Segment Strategy Definition Policies and Parameters Summary Study Questions Challenge Questions Chapter 8: Transportation Chapter 8 Introduction Transport Functionality and Participants Functionality Participants From Regulation to a Free Market System Transportation Modal Structure Rail Truck Water Pipeline Air Modal Comparative Characteristics and Capabilities Infrastructure in Crisis Specialized Transportation Services Parcel Service Intermodal Nonoperating Intermediaries Transportation Economics and Pricing Economy of Distance Economy of Weight Economy of Density Other Pricing Factors Costing Freight Pricing Freight Transportation Operations Management Transportation Management Systems Operations Consolidation Negotiation Control Payment, Auditing, and Claims Administration Documentation Bill of Lading Freight Bill Shipment Manifest Product Pricing and Transportation FOB Pricing Delivered Pricing Pickup Allowances Summary Study Questions Challenge Questions Chapter 9: Warehousing, Materials Handling, and Packaging Chapter 9 Introduction Strategic Warehousing Service Benefits Economic Benefits Warehouse Ownership Arrangements Private Public Contract Network Deployment Warehouse Decisions Site Selection Product Mix Analysis Product-Mix Analysis Design Handling Layout Sizing Expansion Warehouse Operations Primary Warehouse Operations Product Handling Product Handling Considerations Storage Secondary Warehouse Operations Accuracy and Audits Security Safety and Maintenance Environmental Concerns and Regulatory Environment Systems Warehouse Management Systems Yard Management Systems Information-Directed Systems Packaging Perspectives Packaging for Handling Efficiency Package Design Unitization Communication Summary Study Questions Challenge Questions Chapter 10: Global Supply Chains Part 4 Supply Chain Logistics Design Chapter 10 introduction Global Economies Trade Agreements Global Supply Chain Integration Logistics in a Global Economy Globalization Strategies Managing the Global Supply Chain Global Compliance Customs and Border Protection Compliance Customs Broker Enforcement Conclusion Summary Study Questions Challenge Questions Chapter 11: Network Design Chapter 11 Introduction Enterprise Facility Network Spectrum of Location Decisions Local Presence: An Obsolete Paradigm Warehouse Requirements Procurement Drivers Manufacturing Drivers Customer Relationship Drivers Warehouse Justification Systems Concept and Analysis Total Cost Integration Transportation Economics Inventory Economics Total Cost Network Formulating Logistical Strategy Cost Minimization Threshold Service Service Sensitivity Analysis Establishing Strategy Other Considerations in Logistics Network Design Planning Methodology Phase I: Problem Definition and Planning Feasibility Assessment Project Planning Phase II: Data Collection and Analysis Assumptions and Data Collection Analysis Phase III: Recommendations and Implementation Recommendations Implementation Application of Supply Chain Principles Decision Application Summary Study Questions Challenge Questions Chapter 12: Relationship Management Part 5 Supply Chain Logistics Administration Chapter 12 Introduction Development and Management of Internal Logistics Relationships Functional Aggregation Developing a Process Perspective Development and Management of Supply Chain Relationships Types of Supply Chain Relationships and Dependency Power vs. Leadership Developing Trust in Relationships Managing Supply Chain Relationships over Time Initiating Implementing Maintaining Terminating Summary Study Questions Challenge Questions Chapter 13: Performance Measurement Chapter 13 Introduction Measurement System Objectives Operational Assessment Functional Perspectives Measuring Customer Relationships Determining Appropriate Metrics Rationalizing Performance Metrics Supply Chain Comprehensive Metrics Benchmarking Information Technology and Measurement Financial Assessment Cost-Revenue Analysis Strategic Profit Model Requirements for Financial Reporting Summary Study Questions Challenge Questions Chapter 14: Supply Chain Trends Chapter 14 Introduction Understanding End-to-End Supply Chain Management Developing Supply Chain Management Talent Acquisition Development Conservation Retention Summary Managing Threats and Environmental Changes Understanding the Security, Regulatory, and Compliance Environment Understanding Purchasing and Total Cost Management Summary Study Questions Challenge Questions Epilogue Epilogue Problems Problems Cases Case 1 Integrated Logistics for SES/BAG Questions: Case 2 Woodmere Products Questions Case 3 Alternative Distribution for Prestin Protein, Inc. (PPI) Questions Case 4 Westminster Company Questions Case 5 W-G-P Chemical Company Case 6 Western Pharmaceuticals (A) Case 7 Western Pharmaceuticals (B) Case 8 Customer Service at Woodson Chemical Company Case 9 Profitability Analysis at Best Potato Chips, Inc. Case 10 The Cooper Processing Company Case 11 Supply Chain Management at Dream Beauty Company Case 12 Diem Skin & Wellness Products Case 13 DOW Greenhouse Gas Emission Scenario Study Name Index Name Index Subject Index Subject Index; Ages 18+; McGraw Hill LLC N2 - "Over the last eight decades, the discipline of business logistics has advanced from the warehouse floor and transportation dock to the boardroom of leading global enterprises and to the front porch of nearly every residence in the world. We have had the opportunity to be actively involved in this evolution through research, education, advising, and doing. Supply Chain Logistics Management encompasses the development and fundamentals of the logistics discipline within a supply chain framework. It also presents our vision for the future of business logistics and supply chain management and their roles in enterprise competitiveness"-- ER -