TY  - BOOK
AU  - Okes,Duke
TI  - Root cause analysis: the core of problem solving and corrective action 
SN  - 9781951058500
AV  - HD30.29 .O44 2019
U1  - 658.4/03 22
PY  - 2019///]
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Problem solving
KW  - Decision making
KW  - Management
KW  - Root cause analysis
KW  - Electronic books
N1  - Includes bibliographical references and index
N2  - This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does this using figures, diagrams, and tools useful for helping to make our thinking visible. This increases our ability to see what is truly significant and to better identify errors in our thinking. In the sections on finding root causes, this second edition now includes: more examples on the use of multi-vari charts; how thought experiments can help guide data interpretation; how to enhance the value of the data collection process; cautions for analyzing data; and what to do if one can't find the causes. In its guidance on solution identification, biomimicry and TRIZ have been added as potential solution identification techniques. In addition, the appendices have been revised to include: an expanded breakdown of the 7 M's, which includes more than 50 specific possible causes; forms for tracking causes and solutions, which can help maintain alignment of actions; techniques for how to enhance the interview process; and example responses to problem situations that the reader can analyze for appropriateness
UR  - https://web.p.ebscohost.com/ehost/detail/detail?vid=22&sid=405729dd-7dda-4ecd-8c5c-91fa51526cd7%40redis&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=2506714&db=e000tww
ER  -