TY  - BOOK
AU  - Buenaventura,Villy Ath
AU  - De Leon ,Ianthe C.
AU  - Buenaventura ,Luis C.
TI  - English proficiency for the call center agent: level 1 
SN  - 9710391151
U1  - 421.5 
PY  - 2006///
CY  - Quezon City
PB  - Great Books Publishing
KW  - English language
KW  - Phonetics
KW  - Spoken English
KW  - Call centers
KW  - Customer services
KW  - Pronunciation
N1  - 400-499
ER  -