TY  - BOOK
AU  - Messner,Roberta L.
AU  - Lewis,Susan J.
TI  - Increasing patient satisfaction: : a guide for nurses 
SN  - 0826192505
U1  - 610.7302 
PY  - 1996///
CY  -  New York
PB  -  Springer Publishing
KW  -  Patients
KW  - Medical care
KW  - Handbooks, manuals, etc
KW  - Nursing
KW  - Quality control
ER  -