Messner, Roberta L. <br/><br/>
Increasing patient satisfaction:   a guide for nurses / 
Roberta L. Messner, Susan J. Lewis 
 - xvi, 255 pages ;  24 cm 
<br/><br/><label>ISBN: </label>0826192505 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Patients--Medical care--Handbooks, manuals, etc.<br/>Nursing--Quality control--Handbooks, manuals, etc.
<br/><br/><label>Dewey Class. No.: </label>610.7302