TY  - BOOK
AU  - Evans,James R.
AU  - Lindsay,William M.
TI  - The management and control of quality
SN  - 9780324382358
PY  - 2008///
CY  - Australia
PB  - South-Western Cengage Learning
KW  - Quality control
KW  - Total quality management
KW  - Quality assurance
N1  - Includes index; Part 1: THE QUALITY SYSTEM. 1. Introduction to Quality. 2. Total Quality in Organizations. 3. Philosophies and Frameworks. Part 2: THE MANAGEMENT SYSTEM. 4. Focusing on Customers. 5. Leadership and Strategic Planning. 6. High-Performance Human Resource Practices. 7. Process Management. 8. Performance Measurement and Strategic Information Management. 9. Building and Sustaining Total Quality Organizations. Part 3: SIX SIGMA AND THE TECHNICAL SYSTEM. 10. Principles of Six Sigma. 11. Statistical Thinking and Applications. 12. Design for Six Sigma. 13. Tools for Process Improvement. 14. Statistical Process Control. Appendixes (Statistical Tables). Solutions
ER  -