The management and control of quality - Evans, James R. (James Robert), 1950-; Lindsay, William M. (Australia: South-Western Cengage Learning, 2008)
Part 1: THE QUALITY SYSTEM. 1. Introduction to Quality. 2. Total Quality in Organizations. 3. Philosophies and Frameworks. Part 2: THE MANAGEMENT SYSTEM. 4. Focusing on Customers. 5. Leadership and Strategic Planning. 6. High-Performance Human Resource Practices. 7. Process Management. 8. Performance Measurement and Strategic Information Management. 9. Building and Sustaining Total Quality Organizations. Part 3: SIX SIGMA AND THE TECHNICAL SYSTEM. 10. Principles of Six Sigma. 11. Statistical Thinking and Applications. 12. Design for Six Sigma. 13. Tools for Process Improvement. 14. Statistical Process Control. Appendixes (Statistical Tables). Solutions.
Includes index
Keywords: Quality control; Total quality management; Quality assurance