TY  - BOOK
AU  - Lankes,R.David
ED  - Virtual Reference Desk Conference
TI  - Implementing digital reference services: setting standards and making it real 
SN  - 1555704506 (alk. paper)
AV  - Z711.45 .V57 2003
U1  - 025.5/24 21
PY  - 2003///
CY  - New York
PB  - Neal-Schuman Publishers, Inc.
KW  - Electronic reference services (Libraries)
KW  - United States
KW  - Case studies
KW  - Management
KW  - Evaluation
N1  - Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001; Includes bibliographical references and index
ER  -