Implementing digital reference services :  setting standards and making it real / 
edited by R. David Lankes ... [et al.]. 
 - xv, 232 pages ;  28 cm. 
<br/><br/> Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1555704506 (alk. paper) 9781555704506 
<br/><br/><label>LCCN: </label>2002029380 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)--United States--Case studies.<br/>Electronic reference services (Libraries)--Management.--United States<br/>Electronic reference services (Libraries)--Evaluation.--United States
<br/><br/><label>LC Class. No.: </label>Z711.45  / .V57 2003 
<br/><br/><label>Dewey Class. No.: </label>025.5/24