TY  - BOOK
AU  - Fitzsimmons,James A.
TI  - Service management : : operations, strategy, information technology 
SN  - 9780073377834
U1  - 658 
PY  - 2008///
CY  - Boston
PB  - McGraw-Hill
KW  -  Service industries
KW  -  Management
N1  - 600-699
ER  -