Fitzsimmons, James A. <br/><br/>
Service management :   operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - Sixth edition 
 - xvii, 537pages:    illustrations;   29 cm. + 1 CD-ROM (4 3/4 in.) 
<br/><br/>
<br/><br/><label>ISBN: </label>9780073377834 9780077228491 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Service industries -- Management.
<br/><br/><label>Dewey Class. No.: </label>658