TY  - BOOK
AU  - Kamin,Maxine
TI  - Soft skills revolution: a guide to connecting with compassion for trainers, teams, and leaders 
SN  - 9781118100370 (pbk.)
AV  - HD30.3 .K346 2013
U1  - 658.4/5 23
PY  - 2013///]
CY  - San Francisco, CA
PB  - John Wiley & Sons, Inc.
KW  - Communication in management
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Management
KW  - Social aspects
N1  - Includes bibliographical references (p. 215-217) and index; What are soft skills?
The hidden side of communication
The power of positive intentions
Tact and diplomacy
The challenge of problem solving
Soft skills and teams
The personality factor
Taking the sting out of feedback
Conflict and cooperation
Conclusion
N2  - "Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people in the workplace. In an increasingly competitive and sometimes toxic and bulling environment, soft skills training has never been more important for organizational health. This book is designed specifically to help trainers and other organizational leaders build these important skills through a variety of methods including structured training programs as well as informal learning, mentoring and coaching."-- Publisher description
ER  -