Kamin, Maxine. <br/><br/>
Soft skills revolution :  a guide to connecting with compassion for trainers, teams, and leaders / 
Maxine Kamin. 
 - xviii, 235 pages ;  25 cm 
<br/><br/>Includes bibliographical references (p. 215-217) and index. 
<br/><br/>What are soft skills?<br/>The hidden side of communication<br/>The power of positive intentions<br/>Tact and diplomacy<br/>The challenge of problem solving<br/>Soft skills and teams<br/>The personality factor<br/>Taking the sting out of feedback<br/>Conflict and cooperation<br/>Conclusion 
<br/><br/> "Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people in the workplace. In an increasingly competitive and sometimes toxic and bulling environment, soft skills training has never been more important for organizational health. This book is designed specifically to help trainers and other organizational leaders build these important skills through a variety of methods including structured training programs as well as informal learning, mentoring and coaching."-- Publisher description 
<br/><br/><label>ISBN: </label>9781118100370 (pbk.) 
<br/><br/><label>LCCN: </label>2012048001 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Interpersonal communication.<br/>Interpersonal relations.<br/>Management--Social aspects.
<br/><br/><label>LC Class. No.: </label>HD30.3  / .K346 2013 
<br/><br/><label>Dewey Class. No.: </label>658.4/5