Payne, Shelia <br/><br/>
Delivering customer service  :   how to win a competitive edge through managing customer relationships successfully / 
Shelia Payne. 
 - Deluxe edition 
 - 188 pages :  illustrations ;   24 cm. 
 - Grolier business library .
<br/><br/>Includes bibliographical references and index 
<br/><br/>
<br/><br/><label>ISBN: </label>0717297403 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>650.03