Contemporary management /
Gareth R. Jones, Jennifer M. George.
- Sixth Edition
- xl, 730 p. : ill. (some col.), maps ; 29 cm.
Includes index.
Part One Management Chapter One Managers and Managing A Manager?s Challenge How Anne Mulcahy Created a New Xerox Topics Overview What Is Management? Achieving High Performance: A Manager?s Goal Why Study Management? Essential Managerial Tasks Planning Organizing Leading Controlling Performing Managerial Tasks: Mintzberg?s Typology Levels and Skills of Managers Levels of Management Managerial Skills Recent Changes in Management Practices Restructuring and Outsourcing Empowerment and Self-Managed Teams Challenges for Management in a Global Environment Building Competitive Advantage Maintaining Ethical and Socially Responsible Standards Managing a Diverse Workforce Utilizing IT and E-Commerce Practicing Global Crisis Management Examples Manager as a Person Joe Coulombe Makes Trader Joe?s a Small Business Success Story Information Technology Byte IBM Creates Global Self-Managed Teams Management Insight Sharper Image Is No Longer in Focus Ethics in Action How Not to Run a Meatpacking Plant Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Howard Schultz?s Starbucks Challenge BusinessWeek Case in the News: Making Her Mark at Merck: Margaret McGlynn Is on a Fast Track Chapter Two The Evolution of Management Thought A Manager?s Challenge Finding Better Ways to Make Cars Topics Overview Scientific Management Theory Job Specialization and the Division of Labor F. W. Taylor and Scientific Management The Gilbreths Administrative Management Theory The Theory of Bureaucracy Fayol?s Principles of Management Behavioral Management Theory The Work of Mary Parker Follett The Hawthorne Studies and Human Relations Theory X and Theory Y Management Science Theory Organizational Environment Theory The Open-Systems View Contingency Theory Examples Ethics in Action Fordism in Practice Manager as a Person Andrew Carnegie Creates the New Industrial Company Management Insight Peters and Waterman?s Excellent Companies Managing Globally Teams, Teams, and More Teams at Nokia Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Netflix: Flex to the Max BusinessWeek Case in the News: Oticon?s No-Cubicle Culture Chapter Three Values, Attitudes, Emotions, and Culture: The Manager as a Person A Manager?s Challenge Ryla Teleservices Stands Out Among Telemarketers Topics Overview Enduring Characteristics: Personality Traits The Big Five Personality Traits Other Personality Traits That Affect Managerial Behavior Values, Attitudes, and Moods and Emotions Values: Terminal and Instrumental Attitudes Moods and Emotions Emotional Intelligence Organizational Culture Managers and Organizational Culture The Role of Values and Norms in Organizational Culture Culture and Managerial Action Examples Manager as a Person Who Would Have Thought Dirty Jobs Would Be a Hit? Ethics in Action Telling the Truth at Gentle Giant Moving Focus on Diversity Changing Attitudes Manager as a Person PAETEC?s Caring Culture Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: The Blogging Czar of Moscow BusinessWeek Case in the News: Young and Impatient in India Part Two The Environment of Management Chapter Four Ethics and Social Responsibility A Manager?s Challenge The Ethics of the Global Flower-Growing Business Topics Overview The Nature of Ethics Ethical Dilemmas Ethics and the Law Changes in Ethics over Time Stakeholders and Ethics Stockholders Managers Employees Suppliers and Distributors Customers Community, Society, and Nation Rules for Ethical Decision Making Why Should Managers Behave Ethically? Ethics and Social Responsibility Societal Ethics Occupational Ethics Individual Ethics Organizational Ethics Approaches to Social Responsibility Four Different Approaches Why Be Socially Responsible? The Role of Organizational Culture Examples Ethics in Action The Ethics of Some Nonprofits Are Not So Good Ethics in Action Whole Foods Market Practices What It Preaches Ethics in Action Digital Piracy, Ethics, and Napster Ethics in Action Is It Right to Use Child Labor? Ethics in Action Jonathan Reckford Rebuilds Goodwill at Habitat for Humanity Ethics in Action Apple Juice or Sugar Water? Ethics in Action Johnson & Johnson?s Ethical Culture Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Cleaning Up Boeing BusinessWeek Case in the News: Fixing Apple?s ?Sweatshop? Woes Chapter Five Managing Diverse Employees in a Multicultural Environment A Manager?s Challenge Reaping the Benefits of Diversity Topics Overview The Increasing Diversity of the Workforce and the Environment Age Gender Race and Ethnicity Religion Capabilities/Disabilities Socioeconomic Background Sexual Orientation Other Kinds of Diversity Managers and the Effective Management of Diversity Critical Managerial Roles The Ethical Imperative to Manage Diversity Effectively Effectively Managing Diversity Makes Good Business Sense Perception Factors That Influence Managerial Perception Perception as a Determinant of Unfair Treatment Overt Discrimination How to Manage Diversity Effectively Steps in Managing Diversity Effectively Sexual Harassment Forms of Sexual Harassment Steps Managers Can Take to Eradicate Sexual Harassment Examples Focus on Diversity Preventing Discrimination Based on Sexual Orientation Ethics in Action Disabled Employees Make Valuable Contributions Managing Globally Women Struggle to Advance in Their Careers in Japan Management Insight Top Execs Improve Their Understanding of the Front Line Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: What Works in Women?s Networks BusinessWeek Case in the News: The Best Places to Launch a Career Chapter Six Managing in the Global Environment A Manager?s Challenge Nestl??s Global Food Empire Topics Overview What Is the Global Environment? The Task Environment Suppliers Distributors Customers Competitors The General Environment Economic Forces Technological Forces Sociocultural Forces Demographic Forces Political and Legal Forces The Changing Global Environment The Process of Globalization Declining Barriers to Trade and Investment Declining Barriers of Distance and Culture Effects of Free Trade on Managers The Role of National Culture Cultural Values and Norms Hofstede?s Model of National Culture National Culture and Global Management Examples Managing Globally Global Supply Chain Management Ethics in Action Why Is Beer and Wine So Expensive: Powerful Distributors Managing Globally American Rice Invades Japan Managing Globally Customizing Food to the Tastes of Different Cultures Managing Globally IKEA Is on Top of the Furniture World Managing Globally A Gaijin Works to Turn Around Sony Managing Globally Nokia Makes a Big Bet on Romania Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: A Guide to Multinationals BusinessWeek Case in the News: Remade in the USA?Sony Global BusinessWeek Case in the News: Nokia Connects Part Three Decision Making, Planning, and Strategy Chapter Seven Decision Making, Learning, Creativity, and Entrepreneurship A Manager?s Challenge Making Good Decisions at PUMA Topics Overview The Nature of Managerial Decision Making Programmed and Nonprogrammed Decision Making The Classical Model The Administrative Model Steps in the Decision-Making Process Recognize the Need for a Decision Generate Alternatives Evaluate Alternatives Choose Among Alternatives Implement the Chosen Alternative Learn from Feedback Cognitive Biases and Decision Making Prior-Hypothesis Bias Representativeness Bias Illusion of Control Escalating Commitment Be Aware of Your Biases Group Decision Making The Perils of Groupthink Devil?s Advocacy and Dialectical Inquiry Diversity Among Decision Makers Organizational Learning and Creativity Creating a Learning Organization Promoting Individual Creativity Promoting Group Creativity Entrepreneurship and Creativity Entrepreneurs and New Ventures Intrapreneurship and Organizational Learning Examples Focus on Diversity Programmed Decision Making at UPS Manager as a Person Curbing Overconfidence Information Technology Byte Revising Plans at Associated Business Systems Management Insight Decision Making and Learning from Feedback at GarageTek Ethics in Action Finding Funding to Do Good Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: The Icelander Who Wants Saks BusinessWeek Case in the News: Bridging the Generation Gap Chapter Eight The Manager as a Planner and Strategist A Manager?s Challenge Why Does Best Buy Outperform Circuit City? Topics Overview Planning and Strategy The Nature of the Planning Process Why Planning Is Important Levels of Planning Levels and Types of Planning Time Horizons of Plans Standing Plans and Single-Use Plans Scenario Planning Determining the Organization?s Mission and Goals Defining the Business Establishing Major Goals Formulating Strategy SWOT Analysis The Five Forces Model Formulating Business-Level Strategies Low-Cost Strategy Differentiation Strategy ?Stuck in the Middle? Focused Low-Cost and Focused Differentiation Strategies Formulating Corporate-Level Strategies Concentration on a Single Industry Vertical Integration Diversification International Expansion Planning and Implementing Strategy Examples Management Insight Ups and Downs at Mattel Manager as a Person Douglas Conant Keeps Stirring Up Campbell Soup Management Insight Different Ways to Compete in the Soft-Drink Business Management Insight How to Make Related Diversification Work Managing Globally How DHL Entered the U.S. Package Delivery Business Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: That Computer Is So You BusinessWeek Case in the News: Is the Bloom Off at FTD? BusinessWeek Case in the News: Swords to Plowshares and Back Again at Rockwell Collins Appendix How to Develop a Business Plan Developing a Business Plan Writing a Detailed Business Plan Developing YourOwn Business Plan Chapter Nine Value-Chain Management: Functional Strategies for Competitive Advantage A Manager?s Challenge Toyota?s Approach to Building Competitive Advantage Topics Overview Functional Strategies, the Value Chain, and Competitive Advantage Functional Strategies and Value-Chain Management Improving Responsiveness to Customers What Do Customers Want? Managing the Value Chain to Increase Responsiveness to Customers Customer Relationship Management Improving Quality Total Quality Management Improving Efficiency Facilities Layout, Flexible Manufacturing, and Efficiency Just-in-Time Inventory and Efficiency Self-Managed Work Teams and Efficiency Process Reengineering and Efficiency Information Systems, the Internet, and Efficiency Improving Innovation Two Kinds of Innovation Strategies to Promote Innovation and Speed Product Development Managing the Value Chain: Some Remaining Issues Boundary-Spanning Roles Value-Chain Management Over Time Ethical Implications Examples Information Technology Byte How CRM Helped Empire HealthChoice Management Insight Starwood Uses Six Sigma to Improve Hotel Performance Manager as a Person Paddy Hopkirk Improves Facilities Layout Management Insight United Electric?s Kanban System Management Insight Google Encourages Innovation and Product Development Management Insight Toyota Is Not Perfect, But It Continually Strives to Be Ethics in Action The Human Cost of Improving Productivity Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Philips? Norelco BusinessWeek Case in the News: No One Does Lean Like the Japanese Part Four Organizing and Controlling Chapter Ten Managing Organizational Structure and Culture A Manager?s Challenge Liz Claiborne Reorganizes Its Structure Topics Overview Designing Organizational Structure The Organizational Environment Strategy Technology Human Resources Grouping Tasks into Jobs: Job Design Job Enlargement and Job Enrichment The Job Characteristics Model Grouping Jobs into Functions and Divisions Functional Structure Divisional Structures: Product, Market, and Geographic Matrix and Product Team Designs Hybrid Structure Coordinating Functions and Divisions Allocating Authority Integrating and Coordinating Mechanisms Organizational Culture Where Does Organizational Culture Come From? Strong, Adaptive Cultures versus Weak, Inert Cultures Examples Managing Globally Nokia?s Geographic Structure Helps It Conquer the World Managing Globally How to Use Empowered Self-Managed Teams Manager as a Person Avon Is Calling for a New Structure Manager as a Person Sam Walton and Wal-Mart?s Culture Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Information Technology: Stopping the Sprawl at HP BusinessWeek Case in the News: The Art of Motivation Chapter Eleven Organizational Control and Change A Manager?s Challenge Topics Overview What Is Organizational Control? The Importance of Organizational Control Control Systems and IT The Control Process Output Control Financial Measures of Performance Organizational Goals Operating Budgets Problems with Output Control Behavior Control Direct Supervision Management by Objectives Bureaucratic Control Problems with Bureaucratic Control Clan Control Organizational Change Lewin?s Force-Field Theory of Change Evolutionary and Revolutionary Change Managing Change Examples Management Insight Making the Financial Figures Come Alive Managing Globally Wal-Mart Uses Output Control to Expand Internationally Management Insight Microsoft Has Problems Controlling and Evaluating Its Employees Manager as a Person Bob Iger?s Big Changes at Walt Disney Management Insight James Casey Creates a Culture for UPS Manager as a Person Pfizer?s Big Push to Create Blockbuster Drugs Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Cracking the Whip at Wyeth BusinessWeek Case in the News: How Failure Breeds Success Chapter Twelve Human Resource Management A Manager?s Challenge Treating Employees Well Leads to Satisfied Customers Topics Overview Strategic Human Resource Management Overview of the Components of HRM The Legal Environment of HRM Recruitment and Selection Human Resource Planning Job Analysis External and Internal Recruitment The Selection Process Training and Development Types of Training Types of Development Transfer of Training and Development Performance Appraisal and Feedback Types of Performance Appraisal Who Appraises Performance? Effective Performance Feedback Pay and Benefits Pay Level Pay Structure Benefits Labor Relations Unions Collective Bargaining Examples Managing Globally Managing Human Resources at Semco Information Technology Byte Fog Creek Software?s Approach to Recruiting Focus on Diversity Family-Friendly Benefits at Guerra DeBerry Coody Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: How to Make a Microserf Smile BusinessWeek Case in the News: Guess Who?s Hiring in America Part Five Leading Individuals and Groups Chapter Thirteen Motivation and Performance A Manager?s Challenge Motivating Employees at Enterprise Rent-A-Car Topics Overview The Nature of Motivation Expectancy Theory Expectancy Instrumentality Valence Bringing It All Together Need Theories Maslow?s Hierarchy of Needs Alderfer?s ERG Theory Herzberg?s Motivator-Hygiene Theory McClelland?s Needs for Achievement, Affiliation, and Power Other Needs Equity Theory Equity Inequity Ways to Restore Equity Goal-Setting Theory Learning Theories Operant Conditioning Theory Social Learning Theory Pay and Motivation Basing Merit Pay on Individual, Group, or Organizational Performance Salary Increase or Bonus? Examples of Merit Pay Plans Examples Ethics in Action McDonough Protects the Planet Managment Insight Managing and Retaining Employees at the Container Store Information Technology Byte Boosting Motivation and Retention at Protus IP Solutions Information Technology Byte High Motivation Rules at the SAS Institute Managing Globally Learning from Others at Ritz-Carlton Information Technology Byte Self-Management at Google Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Why Settle for Just One Line of Work? BusinessWeek Case in the News: Nokia?s New Home in Romania Chapter Fourteen Leadership A Manager?s Challenge Judy McGrath Leads MTV Networks Topics Overview The Nature of Leadership Personal Leadership Style and Managerial Tasks Leadership Styles Across Cultures Power: The Key to Leadership Empowerment: An Ingredient in Modern Management Trait and Behavior Models of Leadership The Trait Model The Behavior Model Contingency Models of Leadership Fiedler?s Contingency Model House?s Path-Goal Theory The Leader Substitutes Model Bringing It All Together Transformational Leadership Being a Charismatic Leader Stimulating Subordinates Intellectually Engaging in Developmental Consideration The Distinction Between Transformational and Transactional Leadership Gender and Leadership Emotional Intelligence and Leadership Examples Ethics in Action Servant Leadership at Zingerman?s Manager as a Person Liane Pelletier Uses Her Expert Power in Alaska Ethics in Action Consideration at Costco Focus on Diversity Admitting a Mistake Helps Small-Business Leader Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Big Blue Goes for the Big Win BusinessWeek Case in the News: When CEO?s Aren?t Leaders Chapter Fifteen Effective Groups and Teams A Manager?s Challenge Employees Form Teams at ICU Medical Topics Overview Groups, Teams, and Organizational Effectiveness Groups and Teams as Performance Enhancers Groups, Teams, and Responsiveness to Customers Teams and Innovation Groups and Teams as Motivators Types of Groups and Teams The Top-Management Team Research and Development Teams Command Groups Task Forces Self-Managed Work Teams Virtual Teams Friendship Groups Interest Groups Group Dynamics Group Size, Tasks, and Roles Group Leadership Group Development over Time Group Norms Group Cohesiveness Managing Groups and Teams for High Performance Motivating Group Members to Achieve Organizational Goals Reducing Social Loafing in Groups Helping Groups to Manage Conflict Effectively Examples Information Technology Byte Technology Helps Teams Achieve Synergies by Identifying Expertise Information Technology Byte Pizza Teams Innovate at Amazon Management Insight Self-Managed Teams at Louis Vuitton and Nucor Corporation Management Insight Teams Benefit from Deviance and Conformity at IDEO Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: Managing the New Workforce BusinessWeek Case in the News: International Isn?t Just IBM?s First Name Part Six Managing Critical Organizational Processes Chapter Sixteen Promoting Effective Communication A Manager?s Challenge Managers Need Feedback from Employees Topics Overview Communication and Management The Importance of Good Communication The Communication Process The Role of Perception in Communication The Dangers of Ineffective Communication Information Richness and Communication Media Face-to-Face Communication Spoken Communication Electronically Transmitted Personally Addressed Written Communication Impersonal Written Communication Communication Networks Communication Networks in Groups and Teams Organizational Communication Networks External Networks Information Technology and Communication The Internet Intranets Groupware and Collaboration Software Communication Skills for Managers Communication Skills for Managers as Senders Communication Skills for Managers as Receivers Understanding Linguistic Styles Examples Managing Globally Global Communication Enables Global Innovation Management Insight When Face-to-Face Communication Is Called For Ethics in Action Monitoring E-mail and Internet Usage Information Technology Byte Collaborating with Wikis Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: The Water Cooler Is Now on the Web BusinessWeek Case in the News: It?s All About the Face-to-Face Chapter Seventeen Managing Conflict, Politics, and Negotiation A Manager?s Challenge Ravi Kant Effectively Manages Conflict Topics Overview Organizational Conflict Types of Conflict Sources of Conflict Conflict Management Strategies Negotiation Distributive Negotiation and Integrative Bargaining Strategies to Encourage Integrative Bargaining Organizational Politics The Importance of Organizational Politics Political Strategies for Gaining and Maintaining Power Political Strategies for Exercising Power Examples Managing Globally Xplane Integrates Operations in Spain Focus on Diversity Indra Nooyi Builds Alliances Ethics in Action El Faro Benefits Multiple Stakeholders Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: My Way or the Highway at Hyundai BusinessWeek Case in the News: A Town Torn Apart by Nestl? Chapter Eighteen Using Advanced Information Technology to Increase Performance A Manager?s Challenge Now B&M Retailers Use IT to Attract Customers Topics Overview Information and the Manager?s Job Attributes of Useful Information What Is Information Technology? Information and Decisions Information and Control Information and Coordination The IT Revolution The Effects of Advancing IT IT and the Product Life Cycle Computer Networks Types of Management Information Systems The Organizational Hierarchy: The Traditional Information System Transaction-Processing Systems Operations Information Systems Decision Support Systems Artificial Intelligence and Expert Systems Enterprise Resource Planning Systems E-Commerce Systems The Impact and Limitations of Information Technology Strategic Alliances, B2B Network Structures, and IT Flatter Structures and Horizontal Information Flows Limitations of IT Examples Management Insight Herman Miller?s Office of the Future Management Insight IBM?s ?Business-on-Demand? IT Manager as a Person How Judy Lewent Became One of the Most Powerful Women in Corporate America Information Technology Byte SAP?s ERP System Information Technology Byte Information Flows at Tel Co. and Soft Co. Management Insight The Star Wars Studio Reorganizes Management in Action Summary and Review Management in Action Topics for Discussion and Action Building Management Skills Managing Ethically Small Group Breakout Exercise Exploring the World Wide Web Be the Manager BusinessWeek Case in the News: The Quickening at Nissan BusinessWeek Case in the News: FedEx: Taking Off Like ?a Rocket Ship? Glossary Credits Index