TY  - BOOK
AU  - Burgess,John
AU  - Connell,Julia
TI  - Developments in the call centre industry: analysis, changes, and challenges 
T2  - Routledge studies in business organizations and networks
SN  - 0203003004
AV  - HE8788 
U1  - 381/.142 22
PY  - 2006///
CY  - New York, NY, London
PB  - Routledge, Taylor and Francis Group
KW  - Call centers
KW  - Telecommunication
KW  - fast
KW  - Electronic books.
N1  - Includes bibliographical references and index
UR  - https://library.oapen.org/bitstream/handle/20.500.12657/24272/1005859.pdf?sequence=1
ER  -