Developments in the call centre industry :  analysis, changes, and challenges / 
edited by John Burgess and Julia Connell. 
 - 1 online resource 
 - Routledge studies in business organizations and networks .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0203003004 9780203003008 9781134248810 
<br/><br/><label>LCCN: </label>2020691112 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers.<br/>Telecommunication.<br/>Call centers.<br/>Telecommunication.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books. 
<br/><br/><label>LC Class. No.: </label>HE8788 
<br/><br/><label>Dewey Class. No.: </label>381/.142