TY  - BOOK
AU  - Borrego,Espiridion Albert
AU  - Johnson,Richard Greggory
TI  - Cultural competence for public managers: managing diversity in today's world 
SN  - 9781439828076 (hardcover : alk. paper)
AV  - HF5549.5.M5 B67 2012
U1  - 658.3008 23
PY  - 2012///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Diversity in the workplace
KW  - Personnel management
KW  - Public administration
N1  - Includes bibliographical references p. 365-379) and index; Introduction to cultural competence : do I really need to be culturally competent? -- Why cultural competence is important -- How globalization and immigration are changing the world -- Defining cultural competence for public managers -- Cultural competencies -- Cultural competence for executives, managers, supervisors, and employees -- Experiences from successful multicultural and diversity programs -- Cultural competencies for executives -- Cultural competencies for middle managers and supervisors -- Cultural competencies for employees -- Building the culturally competent organization -- Establishing the organizational cultural competence framework -- Human resource management and cultural competence -- Using cultural competence to develop international collaborations -- Cases in cultural competence -- Cultural competence in health care -- Cultural competence in higher education -- Resolving diffi cult employee issues -- The human resource office : the last resort -- Where do we go from here? -- What the future holds : more change
ER  -