Rankin, Dianne S., <br/><br/>
The administrative professional :  technology & procedures / 
Dianne S. Rankin, Rankin Consulting, LLC, Kellie A. Shumack, PhD, Auburn University at Montgomery. 
 - 15th edition. 
 - xxiii, 346 pages ;  28 cm 
<br/><br/> Previous edition entered under: Patsy Fulton-Calkins. 
<br/><br/>Includes bibliographical references (pages 289-330) and index. 
<br/><br/>Part I: THE WORKPLACE AND YOU. 1. Entering the Workforce. 2. Becoming a Professional. 3. Managing and Organizing Yourself. Part II: THE WORKPLACE ENVIRONMENT. 4. Working Ethically. 5. Understanding the Workplace Team. 6. Developing Customer Focus. Part III: COMMUNICATION--THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Communicating with Technology. 9. Developing Presentation Skills. 10. Planning Meetings and Events. Part IV: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.? 11. Managing Physical Records. 12. Managing Electronic Records and Mail. 13. Coordinating Business Travel. 14. Understanding Financial Documents. Part V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary. 
<br/><br/><label>ISBN: </label>9781305581166 
<br/><br/><label>LCCN: </label>2015944082 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Office practice<br/>Office management.<br/>Administrative assistants.
<br/><br/><label>LC Class. No.: </label>HF5547.5  / .F83 2017 
<br/><br/><label>Dewey Class. No.: </label>651