Supply chain logistics management / Donald J. Bowersox, David J. Closs, M. Bixby Cooper, John C. Bowersox.

By: Bowersox, Donald J [author.]
Contributor(s): Closs, David J [author.] | Cooper, M. Bixby [author.] | Bowersox, John C [author.]
Language: English Series: The McGraw Hill series in operations and decision sciencesPublisher: New York, NY : McGraw Hill, [2024]Copyright date: ©2024Edition: Sixth editionDescription: xix, 486 pages : color illustrations; 28 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781266134951; 9781265072605; 9781266821486Subject(s): Business logisticsDDC classification: 658.7 LOC classification: HD38.5 | .B697 2024
Contents:
Contents Chapter 1: 21st-Century Supply Chains Part 1 Supply Chain Logistics Management Chapter 1 Introduction The Supply Chain Revolution Why Integration Creates Value Generalized Supply Chain Model and Supply Chain Applications Generalized Supply Chain Model Supply Chain Definitions and Activities Integrative Management and Supply Chain Processes Enterprise Extension Integrated Service Providers Collaboration Supply Chain Value Proposition Effectiveness Efficiency Relevancy Sustainability Value Proposition Conclusion Responsiveness Anticipatory Business Model (Push) Responsive Business Model (Pull) Barriers to Implementing Responsive Systems Supply Chain Challenges Risk Management Complexity Management Globalization Summary Industry Disruptors Consumer Requirements Technology Adoption Conclusion Summary Study Questions Challenge Questions Chapter 2: Supply Chain Information Technology Chapter 2 Introduction Information System Functionality Supply Chain Information System Modules Enterprise Integration and Administration Enterprise Supply Chain Operations Enterprise Planning and Monitoring Communication Technology Consumer Connectivity Uncertainty and Risk Mitigation Blockchain Logistics Operations Modules Summary Study Questions Challenge Questions Chapter 3: Logistics Chapter 3 Introduction The Logistics of Business Is Big and Important The Logistical Value Proposition Service Benefits Cost Minimization Logistics Value Generation The Work of Logistics Order Processing Inventory Transportation Warehousing, Materials Handling, and Packaging Facility Network Design Logistical Operations Inventory Flow Information Flow Logistical Integration Objectives Responsiveness Variance Reduction Inventory Reduction Shipment Consolidation Quality Life Cycle Support Logistical Operating Arrangements Echelon Direct Combined Flexible Structure Supply Chain Synchronization Performance Cycle Structure Performance Cycle Uncertainty Summary Study Questions Challenge Questions Chapter 4: Customer Accommodation Chapter 4 Introduction Customer-Focused Marketing Transactional versus Relationship Marketing Supply Chain Service Outputs Omnichannel Marketing Customer Service Availability Operational Performance Service Reliability The Perfect Order Logistics Service Platforms Customer Satisfaction Customer Expectations A Model of Customer Satisfaction Increasing Customer Expectations Limitations of Customer Satisfaction Customer Success Achieving Customer Success Value-Added Services Developing Customer Accommodation Strategy Framework for Strategic Choice Customer Relationship Management Technology Summary Study Questions Challenge Questions Chapter 5: Integrated Operations Planning Part 2 Supply Chain Operations Chapter 5 Introduction Supply Chain Planning Supply Chain Visibility Simultaneous Resource Consideration Resource Utilization Supply Chain Planning Applications Demand Planning Production Planning Logistics Planning Inventory Management Sales and Operations Planning (S&OP) S&OP Process Making S&OP Work APS System Overview APS System Components Supply Chain Planning Benefits Supply Chain Planning Considerations Integrated Business Planning Supply Chain Planning Summary Collaborative Planning, Forecasting, and Replenishment Forecasting Forecasting Requirements Forecasting Components Forecasting Process Forecasting Techniques Forecasting Accuracy Summary Study Questions Challenge Questions Chapter 6: Procurement and Manufacturing Chapter 6 Introduction The Quality Imperative Dimensions of Product Quality Total Quality Management Procurement Importance Procurement Objectives Continuous Supply Rationalized Inventory Investment Quality Improvement Technology and Innovation Lowest Total Cost of Ownership Procurement Strategy Insourcing versus Outsourcing Alternative Procurement Strategies Procurement Strategy Portfolio Global Sourcing Rationale for Low-Cost-Country Sourcing Challenges for Low-Cost-Country Sourcing Logistical Interfaces with Procurement Just-in-Time Procurement of Logistics Services Performance-Based Logistics7 Manufacturing Manufacturing Processes Job Shop Process Batch Process Line Flow Process Continuous Process Matching Manufacturing Strategy to Market Requirements Manufacturing Strategies Engineer-to-Order Make-to-Order Assemble-to-Order Make-to-Plan Mass Customization Lean Systems Six Sigma Design-for-Logistics Summary Study Questions Challenge Questions Chapter 7: Inventory Part 3 Supply Chain Logistics Operations Chapter 7 Introduction Inventory Functionality and Definitions Inventory Functionality Inventory Definitions Inventory Carrying Cost Capital Taxes Insurance Obsolescence Storage Planning Inventory When to Order How Much to Order Managing Uncertainty Demand Uncertainty Performance Cycle Uncertainty Safety Stock with Combined Uncertainty Estimating Fill Rate Dependent Demand Replenishment Inventory Management Policies Inventory Control Reactive Methods Planning Methods Collaborative Inventory Replenishment Postponement Inventory Management Practices Product/Market Classification Segment Strategy Definition Policies and Parameters Summary Study Questions Challenge Questions Chapter 8: Transportation Chapter 8 Introduction Transport Functionality and Participants Functionality Participants From Regulation to a Free Market System Transportation Modal Structure Rail Truck Water Pipeline Air Modal Comparative Characteristics and Capabilities Infrastructure in Crisis Specialized Transportation Services Parcel Service Intermodal Nonoperating Intermediaries Transportation Economics and Pricing Economy of Distance Economy of Weight Economy of Density Other Pricing Factors Costing Freight Pricing Freight Transportation Operations Management Transportation Management Systems Operations Consolidation Negotiation Control Payment, Auditing, and Claims Administration Documentation Bill of Lading Freight Bill Shipment Manifest Product Pricing and Transportation FOB Pricing Delivered Pricing Pickup Allowances Summary Study Questions Challenge Questions Chapter 9: Warehousing, Materials Handling, and Packaging Chapter 9 Introduction Strategic Warehousing Service Benefits Economic Benefits Warehouse Ownership Arrangements Private Public Contract Network Deployment Warehouse Decisions Site Selection Product Mix Analysis Product-Mix Analysis Design Handling Layout Sizing Expansion Warehouse Operations Primary Warehouse Operations Product Handling Product Handling Considerations Storage Secondary Warehouse Operations Accuracy and Audits Security Safety and Maintenance Environmental Concerns and Regulatory Environment Systems Warehouse Management Systems Yard Management Systems Information-Directed Systems Packaging Perspectives Packaging for Handling Efficiency Package Design Unitization Communication Summary Study Questions Challenge Questions Chapter 10: Global Supply Chains Part 4 Supply Chain Logistics Design Chapter 10 introduction Global Economies Trade Agreements Global Supply Chain Integration Logistics in a Global Economy Globalization Strategies Managing the Global Supply Chain Global Compliance Customs and Border Protection Compliance Customs Broker Enforcement Conclusion Summary Study Questions Challenge Questions Chapter 11: Network Design Chapter 11 Introduction Enterprise Facility Network Spectrum of Location Decisions Local Presence: An Obsolete Paradigm Warehouse Requirements Procurement Drivers Manufacturing Drivers Customer Relationship Drivers Warehouse Justification Systems Concept and Analysis Total Cost Integration Transportation Economics Inventory Economics Total Cost Network Formulating Logistical Strategy Cost Minimization Threshold Service Service Sensitivity Analysis Establishing Strategy Other Considerations in Logistics Network Design Planning Methodology Phase I: Problem Definition and Planning Feasibility Assessment Project Planning Phase II: Data Collection and Analysis Assumptions and Data Collection Analysis Phase III: Recommendations and Implementation Recommendations Implementation Application of Supply Chain Principles Decision Application Summary Study Questions Challenge Questions Chapter 12: Relationship Management Part 5 Supply Chain Logistics Administration Chapter 12 Introduction Development and Management of Internal Logistics Relationships Functional Aggregation Developing a Process Perspective Development and Management of Supply Chain Relationships Types of Supply Chain Relationships and Dependency Power vs. Leadership Developing Trust in Relationships Managing Supply Chain Relationships over Time Initiating Implementing Maintaining Terminating Summary Study Questions Challenge Questions Chapter 13: Performance Measurement Chapter 13 Introduction Measurement System Objectives Operational Assessment Functional Perspectives Measuring Customer Relationships Determining Appropriate Metrics Rationalizing Performance Metrics Supply Chain Comprehensive Metrics Benchmarking Information Technology and Measurement Financial Assessment Cost-Revenue Analysis Strategic Profit Model Requirements for Financial Reporting Summary Study Questions Challenge Questions Chapter 14: Supply Chain Trends Chapter 14 Introduction Understanding End-to-End Supply Chain Management Developing Supply Chain Management Talent Acquisition Development Conservation Retention Summary Managing Threats and Environmental Changes Understanding the Security, Regulatory, and Compliance Environment Understanding Purchasing and Total Cost Management Summary Study Questions Challenge Questions Epilogue Epilogue Problems Problems Cases Case 1 Integrated Logistics for SES/BAG Questions: Case 2 Woodmere Products Questions Case 3 Alternative Distribution for Prestin Protein, Inc. (PPI) Questions Case 4 Westminster Company Questions Case 5 W-G-P Chemical Company Case 6 Western Pharmaceuticals (A) Case 7 Western Pharmaceuticals (B) Case 8 Customer Service at Woodson Chemical Company Case 9 Profitability Analysis at Best Potato Chips, Inc. Case 10 The Cooper Processing Company Case 11 Supply Chain Management at Dream Beauty Company Case 12 Diem Skin & Wellness Products Case 13 DOW Greenhouse Gas Emission Scenario Study Name Index Name Index Subject Index Subject Index
Summary: "Over the last eight decades, the discipline of business logistics has advanced from the warehouse floor and transportation dock to the boardroom of leading global enterprises and to the front porch of nearly every residence in the world. We have had the opportunity to be actively involved in this evolution through research, education, advising, and doing. Supply Chain Logistics Management encompasses the development and fundamentals of the logistics discipline within a supply chain framework. It also presents our vision for the future of business logistics and supply chain management and their roles in enterprise competitiveness"-- Provided by publisher.
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Includes bibliographical references and index.

Contents
Chapter 1: 21st-Century Supply Chains
Part 1 Supply Chain Logistics Management
Chapter 1 Introduction
The Supply Chain Revolution
Why Integration Creates Value
Generalized Supply Chain Model and Supply Chain Applications
Generalized Supply Chain Model
Supply Chain Definitions and Activities
Integrative Management and Supply Chain Processes
Enterprise Extension
Integrated Service Providers
Collaboration
Supply Chain Value Proposition
Effectiveness
Efficiency
Relevancy
Sustainability
Value Proposition Conclusion
Responsiveness
Anticipatory Business Model (Push)
Responsive Business Model (Pull)
Barriers to Implementing Responsive Systems
Supply Chain Challenges
Risk Management
Complexity Management
Globalization
Summary
Industry Disruptors
Consumer Requirements
Technology Adoption
Conclusion
Summary
Study Questions
Challenge Questions
Chapter 2: Supply Chain Information Technology
Chapter 2 Introduction
Information System Functionality
Supply Chain Information System Modules
Enterprise Integration and Administration
Enterprise Supply Chain Operations
Enterprise Planning and Monitoring
Communication Technology
Consumer Connectivity
Uncertainty and Risk Mitigation
Blockchain
Logistics Operations Modules
Summary
Study Questions
Challenge Questions
Chapter 3: Logistics
Chapter 3 Introduction
The Logistics of Business Is Big and Important
The Logistical Value Proposition
Service Benefits
Cost Minimization
Logistics Value Generation
The Work of Logistics
Order Processing
Inventory
Transportation
Warehousing, Materials Handling, and Packaging
Facility Network Design
Logistical Operations
Inventory Flow
Information Flow
Logistical Integration Objectives
Responsiveness
Variance Reduction
Inventory Reduction
Shipment Consolidation
Quality
Life Cycle Support
Logistical Operating Arrangements
Echelon
Direct
Combined
Flexible Structure
Supply Chain Synchronization
Performance Cycle Structure
Performance Cycle Uncertainty
Summary
Study Questions
Challenge Questions
Chapter 4: Customer Accommodation
Chapter 4 Introduction
Customer-Focused Marketing
Transactional versus Relationship Marketing
Supply Chain Service Outputs
Omnichannel Marketing
Customer Service
Availability
Operational Performance
Service Reliability
The Perfect Order
Logistics Service Platforms
Customer Satisfaction
Customer Expectations
A Model of Customer Satisfaction
Increasing Customer Expectations
Limitations of Customer Satisfaction
Customer Success
Achieving Customer Success
Value-Added Services
Developing Customer Accommodation Strategy
Framework for Strategic Choice
Customer Relationship Management Technology
Summary
Study Questions
Challenge Questions
Chapter 5: Integrated Operations Planning
Part 2 Supply Chain Operations
Chapter 5 Introduction
Supply Chain Planning
Supply Chain Visibility
Simultaneous Resource Consideration
Resource Utilization
Supply Chain Planning Applications
Demand Planning
Production Planning
Logistics Planning
Inventory Management
Sales and Operations Planning (S&OP)
S&OP Process
Making S&OP Work
APS System Overview
APS System Components
Supply Chain Planning Benefits
Supply Chain Planning Considerations
Integrated Business Planning
Supply Chain Planning Summary
Collaborative Planning, Forecasting, and Replenishment
Forecasting
Forecasting Requirements
Forecasting Components
Forecasting Process
Forecasting Techniques
Forecasting Accuracy
Summary
Study Questions
Challenge Questions
Chapter 6: Procurement and Manufacturing
Chapter 6 Introduction
The Quality Imperative
Dimensions of Product Quality
Total Quality Management
Procurement Importance
Procurement Objectives
Continuous Supply
Rationalized Inventory Investment
Quality Improvement
Technology and Innovation
Lowest Total Cost of Ownership
Procurement Strategy
Insourcing versus Outsourcing
Alternative Procurement Strategies
Procurement Strategy Portfolio
Global Sourcing
Rationale for Low-Cost-Country Sourcing
Challenges for Low-Cost-Country Sourcing
Logistical Interfaces with Procurement
Just-in-Time
Procurement of Logistics Services
Performance-Based Logistics7
Manufacturing
Manufacturing Processes
Job Shop Process
Batch Process
Line Flow Process
Continuous Process
Matching Manufacturing Strategy to Market Requirements
Manufacturing Strategies
Engineer-to-Order
Make-to-Order
Assemble-to-Order
Make-to-Plan
Mass Customization
Lean Systems
Six Sigma
Design-for-Logistics
Summary
Study Questions
Challenge Questions
Chapter 7: Inventory
Part 3 Supply Chain Logistics Operations
Chapter 7 Introduction
Inventory Functionality and Definitions
Inventory Functionality
Inventory Definitions
Inventory Carrying Cost
Capital
Taxes
Insurance
Obsolescence
Storage
Planning Inventory
When to Order
How Much to Order
Managing Uncertainty
Demand Uncertainty
Performance Cycle Uncertainty
Safety Stock with Combined Uncertainty
Estimating Fill Rate
Dependent Demand Replenishment
Inventory Management Policies
Inventory Control
Reactive Methods
Planning Methods
Collaborative Inventory Replenishment
Postponement
Inventory Management Practices
Product/Market Classification
Segment Strategy Definition
Policies and Parameters
Summary
Study Questions
Challenge Questions
Chapter 8: Transportation
Chapter 8 Introduction
Transport Functionality and Participants
Functionality
Participants
From Regulation to a Free Market System
Transportation Modal Structure
Rail
Truck
Water
Pipeline
Air
Modal Comparative Characteristics and Capabilities
Infrastructure in Crisis
Specialized Transportation Services
Parcel Service
Intermodal
Nonoperating Intermediaries
Transportation Economics and Pricing
Economy of Distance
Economy of Weight
Economy of Density
Other Pricing Factors
Costing Freight
Pricing Freight
Transportation Operations Management
Transportation Management Systems
Operations
Consolidation
Negotiation
Control
Payment, Auditing, and Claims Administration
Documentation
Bill of Lading
Freight Bill
Shipment Manifest
Product Pricing and Transportation
FOB Pricing
Delivered Pricing
Pickup Allowances
Summary
Study Questions
Challenge Questions
Chapter 9: Warehousing, Materials Handling, and Packaging
Chapter 9 Introduction
Strategic Warehousing
Service Benefits
Economic Benefits
Warehouse Ownership Arrangements
Private
Public
Contract
Network Deployment
Warehouse Decisions
Site Selection
Product Mix Analysis
Product-Mix Analysis
Design
Handling
Layout
Sizing
Expansion
Warehouse Operations
Primary Warehouse Operations
Product Handling
Product Handling Considerations
Storage
Secondary Warehouse Operations
Accuracy and Audits
Security
Safety and Maintenance
Environmental Concerns and Regulatory Environment
Systems
Warehouse Management Systems
Yard Management Systems
Information-Directed Systems
Packaging Perspectives
Packaging for Handling Efficiency
Package Design
Unitization
Communication
Summary
Study Questions
Challenge Questions
Chapter 10: Global Supply Chains
Part 4 Supply Chain Logistics Design
Chapter 10 introduction
Global Economies
Trade Agreements
Global Supply Chain Integration
Logistics in a Global Economy
Globalization Strategies
Managing the Global Supply Chain
Global Compliance
Customs and Border Protection
Compliance
Customs Broker
Enforcement
Conclusion
Summary
Study Questions
Challenge Questions
Chapter 11: Network Design
Chapter 11 Introduction
Enterprise Facility Network
Spectrum of Location Decisions
Local Presence: An Obsolete Paradigm
Warehouse Requirements
Procurement Drivers
Manufacturing Drivers
Customer Relationship Drivers
Warehouse Justification
Systems Concept and Analysis
Total Cost Integration
Transportation Economics
Inventory Economics
Total Cost Network
Formulating Logistical Strategy
Cost Minimization
Threshold Service
Service Sensitivity Analysis
Establishing Strategy
Other Considerations in Logistics Network Design
Planning Methodology
Phase I: Problem Definition and Planning
Feasibility Assessment
Project Planning
Phase II: Data Collection and Analysis
Assumptions and Data Collection
Analysis
Phase III: Recommendations and Implementation
Recommendations
Implementation
Application of Supply Chain Principles
Decision Application
Summary
Study Questions
Challenge Questions
Chapter 12: Relationship Management
Part 5 Supply Chain Logistics Administration
Chapter 12 Introduction
Development and Management of Internal Logistics Relationships
Functional Aggregation
Developing a Process Perspective
Development and Management of Supply Chain Relationships
Types of Supply Chain Relationships and Dependency
Power vs. Leadership
Developing Trust in Relationships
Managing Supply Chain Relationships over Time
Initiating
Implementing
Maintaining
Terminating
Summary
Study Questions
Challenge Questions
Chapter 13: Performance Measurement
Chapter 13 Introduction
Measurement System Objectives
Operational Assessment
Functional Perspectives
Measuring Customer Relationships
Determining Appropriate Metrics
Rationalizing Performance Metrics
Supply Chain Comprehensive Metrics
Benchmarking
Information Technology and Measurement
Financial Assessment
Cost-Revenue Analysis
Strategic Profit Model
Requirements for Financial Reporting
Summary
Study Questions
Challenge Questions
Chapter 14: Supply Chain Trends
Chapter 14 Introduction
Understanding End-to-End Supply Chain Management
Developing Supply Chain Management Talent
Acquisition
Development
Conservation
Retention
Summary
Managing Threats and Environmental Changes
Understanding the Security, Regulatory, and Compliance Environment
Understanding Purchasing and Total Cost Management
Summary
Study Questions
Challenge Questions
Epilogue
Epilogue
Problems
Problems
Cases
Case 1 Integrated Logistics for SES/BAG
Questions:
Case 2 Woodmere Products
Questions
Case 3 Alternative Distribution for Prestin Protein, Inc. (PPI)
Questions
Case 4 Westminster Company
Questions
Case 5 W-G-P Chemical Company
Case 6 Western Pharmaceuticals (A)
Case 7 Western Pharmaceuticals (B)
Case 8 Customer Service at Woodson Chemical Company
Case 9 Profitability Analysis at Best Potato Chips, Inc.
Case 10 The Cooper Processing Company
Case 11 Supply Chain Management at Dream Beauty Company
Case 12 Diem Skin & Wellness Products
Case 13 DOW Greenhouse Gas Emission Scenario Study
Name Index
Name Index
Subject Index
Subject Index

"Over the last eight decades, the discipline of business logistics has advanced from the warehouse floor and transportation dock to the boardroom of leading global enterprises and to the front porch of nearly every residence in the world. We have had the opportunity to be actively involved in this evolution through research, education, advising, and doing. Supply Chain Logistics Management encompasses the development and fundamentals of the logistics discipline within a supply chain framework. It also presents our vision for the future of business logistics and supply chain management and their roles in enterprise competitiveness"-- Provided by publisher.

Ages 18+ McGraw Hill LLC

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