Customer service : a practical approach / Elaine K. Harris.
By: Harris, Elaine K [author]
Publisher: Boston : Pearson, c2013Edition: Sixth editionDescription: xv, 175 pages : illustrations ; 26 cmContent type: text Media type: unmediated Carrier type: volume ISBN: 9780132742399 (alk. paper); 013274239X (alk. paper); 9780132974349Subject(s): Customer servicesDDC classification: 658.812 LOC classification: HF5415.5 | .H2897 2013| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 658.812 H24 2013 (Browse shelf) | Available | CITU-CL-44994 |
Total holds: 0
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| 658.812 C969 2016 Customer services : Intermediate | 658.812 C969 2018 Customer relationship management / | 658.812 G18 2013 Can't buy me like : how authentic customer connections drive superior results / | 658.812 H24 2013 Customer service : a practical approach / | 658.812 M6941 2015 Hug your customers : still the proven way to personalize sales and achieve astounding results / | 658.812 St498 2016 Woo, wow, and win : service design, strategy, and the art of customer delight / | 658.816 M767 1988 Profitable pricing strategies / |
Includes index.
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