Total quality management / James R. Evans, William M. Lindsay
By: Evans, James R. (James Robert) [author]
Contributor(s): Lindsay, William M [author]
Language: English Publisher: Andover Cengage Learning [2014]Edition: Ninth editionDescription: xxi, 697, [60] pages : illustrations; 26 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9789814633314DDC classification: 658.4013| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 658.4013 Ev159 2014 (Browse shelf) | Available | CITU-CL-46045 |
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Brief Contents. Preface. Part I: Principles of Quality Management. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: Tools and Techniques for Quality Management. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: Beyond Quality: Performance Excellence in Organizations. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.
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